Chrysler Jeep Dodge Ram Provo Service Department

Great experience. Making the appointment was super fast and easy (I tried another dealer 3 times!) I had to drive a little further to this dealer but definitely worth it. Couldn't ask for better customer service. They quoted about an hour and half for the service including a recall. An hour later I had my truck back and ready to go. I definitely will be returning.

My daughter took a car in, with are all letter that says the work would only take a day. Nothing was done in a day and a half. She just had to go pick it up without anything being done because she couldn't afford to miss anymore work and school events.

Third times the charm right.....Wrong!!!! I have brought my vehicle in for three services on my Landcar extended warranty. In all three services I've had a bad experience. My first experience as far as I can tell the did provide most of what I needed and oil change and tire rotation however they gave me the runaround when I needed my key fob replacement. I know this because went to the parts department about it and they said they could for sure get it done that day if I had my vin number. I told them my vehicle was being serviced. The parts employee said if I get the manager Seven in the service department to call over they had time to do it that day. I went and talked to Seven(service manager) and he called right away (with 5 minutes of me leaving the parts dept.) After he talk with the parts department for a couple of minutes he said they did NOT have time to make my replacement fob and I had to request it prior to the appointment. On my next appointment I made sure I requested all I needed done key fob replacement. Oil change, tire rotation. They did the key fob as far as I know they did the oil change but they didn't do the tire rotation. They also forgot about me and i was there for two and a half hours. I did check in on my car about 40 min into my appointment and was told my car was being service still and they'd let me know as soon as my car was finished. Nope didn't happen when I went back my service rep said your'e still here and I told him I was not notified my car was done. He had my keys right there and handed them to me. He didn't even apologize. The the third visit I spoke with Tony. I expressed concerns with my tire tread and that they didn't do a rotation on the previous visit. He said they would make sure it would get done. What he didn't know was i made some discreet markings on the two front tires and took pictures of all my tires so when I saw my car after service I would be able to see if my tires were rotated. Unfortunately when my car was finished it was raining so I couldn't see my markings or tread as well. The next morning I checked and sure enough they tires were in the exact same spot as when I took my vehicle in for service. It took several calls to finally talk to Tony(the manager) he said I could bring it in yet again to get a rotation, and I could go back to the garage to watch. Every time I have come in for service it has taken at least an hour. I have an hour round trip commute time between the service department and my residence. I'm extremely disappointed in this service department. In currently trying to work with corporate so its yet to be resolved. This has been a horrible experience. BE Careful in dealing with this company.

Timing belt broke. Towed the car to the dealer. They had the car and inspected it before giving any quotes. Told me my engine was wrecked $8000. Called another dealer to find out the engine is not an interference engine. It just needed a timing belt. The next quote also way high $2200 and included things like spark seals. I called Jason young and left multiple messages. Nothing. I started leaving messages with the GM. I got a callback from the assistant. Towed it to another dealer.

Friendly staff - I walked through the wrong entrance, was greeted immediately and redirected to the right desk. I got my parts and was on my way. In and out, just the way I like it.