Ford Provo Service Department

I have motorhome built on a Ford E350 chassis. I made an appointment for an oil change and emissions test. I also had a problem with a battery cable. The person I worked with was super nice and they got the work done in a reasonable amount of time. I'm a very satisfied customer!

So helpful and kind! They’ve helped me out a lot and helped get me a cheaper price with SafeLite to fix my windshield! Would always recommend you go to Ford.

Been taking my cars here for maintenance for 6 years now. Overall the work performed has been pretty good. Most of the desk service people who I've talked to are cool people, even if they don't always know their stuff. And the free shuttle is really nice. I think the rest of the experience depends on which technician works on your car though. Most of the time they cover the seats, reset the built-in oil life monitor, throw a new reminder sticker on the windshield, top off the fluids, and the vehicle looks great when I pick it up. However a couple of times I think I got a less-than-enthusiastic technician, where the seats don't get covered, the oil monitor doesn't get reset, they don't put in a new sticker, and sometimes I've checked under the hood afterwards and they've spilled oil all over my engine cover. Not a huge deal, but annoying to have to clean. This has happened maybe 4 times over the course of 6 years though, so not too bad. The biggest drag about taking my vehicles here is, as lots of other reviewers have stated, the wait times. This is the one thing that is always consistent. Their wait times are never short, they're almost never ready for you even when you have an appointment scheduled, and they almost always take longer than their estimates. I've waited over 4 hours for an oil change multiple times, despite the fact that I have an appointment. Maybe if I took it in first thing on a weekday it'd be better, but weekday afternoons and Saturdays are almost always a zoo. Overall I generally will still get my vehicles maintained here mostly because of the competitive prices and location, but if I'm in a hurry or need the vehicle back at a specific time I would definitely go elsewhere. On an extremely serious side note, they used to give me a car wash code every time I had work done, but they haven't done that for a couple years... :(

As a satisfied customer of the LHM Ford Service Department, in Provo I have always been treated with dignity and respect. The service department provides a high standard of professionalism, quality, and value. I recommend the LHM Ford Service Department for your automotive needs.

Their oil change bundle is a good deal, but the service is not. I had an oil change done the tech spilled oil all over my engine, he steam cleaned it and said the smoking would go away. I asked about the oil puddle underneath and he said it was just from cleaning it. I drove about 5 miles waiting for the smoke to clear then noticed I was still leaving a stream of oil in my wake. I pulled over and checked. oil was streaming out and the dip stick read empty. Larry H Miller sent the tech out to check on it, he installed the oil filter on wrong and broke the o-ring. He only found half the o-ring, the other half is probably in my engine. This car has the oil filter on top so the whole engine was covered in oil. I went in the next day to have them clean it, but it looks like it wasn't. The service bay guys didn't seem to think it was a big deal. They still charged me for the oil change and didn't offer to change the oily belts. They are awful slow too. Didn't reset the change oil light.