Pella Regional Health Center's Medical Clinic in Ottumwa

Great dedicated staff . Love my care here versus other local providers . They will be our healthcare until we move to an area they dont service

I enjoy all the doctors but the lack of answering and returning calls is horrible it’s like I can’t even communicate with him or her it hurts my feelings especially because of the reason I came here

Been here for 2 and 1/2 hours waiting to be done worse experience at a doctor office ever

I will be very frank. Very unhappy with my health care provider at Mercy Clinic here in Ottumwa. In addition to that, the reception staff there are not friendly, don't smile and the general atmosphere seems negative. So, today I took a chance at the Pella Clinic and was very pleased. Reception probably would get 3 stars, but I saw Dr. Strong and was more than happy. Personable, knowledgeable and put me at ease right away. He had never seen me before and I had several issues. He took time with me, asked questions and set out plans for all my issues. I recommend him to any and all.

They do not care about you and only see you as a number. My wife and I have to drive 40 min to get to this clinic. It was our first vaccination appointment and we had been talking about it for days leading up to it and having sleepless nights. On top of that I just started a new job and was working nights. We were 8 MINUTES late to our appointment and the receptionist just told us that we couldn't even see the doctor. We drove over an hour round trip with an 8 week old and because we were 8 min late the doctor wouldn't even give us the time of day. My wife, a new mom was devastated, and I had only slept 2 hours so I could be there. AVOID THIS PLACE YOU ARE JUST A NUMBER.