Northside Apothecary

They are fast, the medicine is fresh and that is important! always have what you need in stock!!

I've been using Northside Apothecary for several years and I always receive excellent service. Hannah is exceptionally attentive and such a pleasure to deal with when getting my prescriptions filled. She is definitely a 5 star employee.

I called on the automated line to refill three prescriptions. The system said the order would be filled on Friday. Dropped by on Monday and gave the girls my name and birthday. The girl correctly identified all three rx’s and then walked away. After about 5 minutes she started serving other customers. I waited patiently while she served two other patients and completely ignored me. I ask if there was a problem. She said no and then asked me my information again as if I wasn’t one of their patients. After another 10 minutes another person came by to ask me my information again. I asked if there was a problem she said no. Another ten minutes and finally a third person showed up with the prescriptions. I asked if there was a problem adding that I would like to avoid the delay in the future. The clerk said she didn’t know, she was just the clerk. She said she could ask the pharmacist. I told her I would appreciate it so I could avoid this situation in the future. I paid then asked again how I could avoid the delay in the future suggesting that perhaps the problem was the automated system. She again said she would have to ask the pharmacist but never did. The net result is I have no idea why it took a half hour to do something that usually takes 5 minutes. No one likes having their time wasted. It is even worse to be left standing there with no explanation of what is going on.

This pharmacy is a joke and they overcharge. As the pharmacist said they are privately owned and they can charge what they would like. I called around to other pharmacies and got my prescription filled for $215.00 less at Lincoln Pharmacy who is also privately owned and can charge as they please. I had to beg for a refund on medicine I had already payed for. I asked him how many elderly people they charge what they want to for their medicine. I will be reporting this to news channels and on social media. This place should be shut down for the way they treat people because they are privately owned and they can.

A few months ago my wife had a prescription to be filled and the lady (manager I believe) was rude and the prescription took much longer than it should have. We will never go back. Dr. Fordson and his nurse were very nice, but their follow up on x rays was terrible.