Jefferson County Probate Court

I called 5 days straight 4 times a day- pressed option 1 and ABSOLUTELY NO ONE ANSWERED. Can’t possibly be that busy. Wish I could give zero stars .

Reached out to the JeffCo Probate Court regarding a certificate of formation I filed. I wanted to find out when the documents had been sent to the state. The lady that was assisting me, put me on hold, but I had to hang up. To my surprise she called me back and provided the necessary information I'd requested. She was very professional, and thorough and provided the best customer service. So often we are quick to criticize so I wanted to provide a very positive experience. I have to be honest, I was not expecting a call back so kudos to the workers in the probate court. Thank you for providing GREAT customer service!

Disappointed I have to give them a star..... they never answer the phone. Ever. They don’t respond to emails. Horrible county courthouse.

The rudest staff that you could ever meet in the world are hired at this court. Unqualified, unprofessional, and untrained employees. It takes more than 4 trips back and forth to fill out a marriage from that takes less than 3 mins have they had a computer station. Staff assume everyone knows everything already and will never tell you everything you need to save you time and efforts. They get paid for no work. Five couples infront if md with same complain, and definitely Form should be edited. rules should be printed out and handed or verbally spoken to every client. This should be a happy place for happy people to obtain official documents. Management should take this department to a whole new upgrade.

Avoid window #6! You will recognize her as over-weight, bleached hair, and a very mean looking face. I wish I had wrote her name down. This women needs to lose her job immediately. I was there for a simply name change for my adopted daughter and this women refused to look at and process my paperwork because I used the forms and process from the Bessemer office website. She wouldn't even look at the documents! I did persist and the manager was called in to help and she found all my paperwork to be in order and correct. Thank you Ms Jones! Window #5 was also very nice and helpful and she was a joy to work with. But, #6 tainted what was going to be a memorable and joyful day for my adopted daughter. Finally gaining the last name of her new family. Just to be sure I got the window #6 correct, its the same one in this picture where the man with the blue shirt and ball cap is standing.