Sweetheart Bridal

This store is great! Their selection is better curated than most places. My best friend got her dress here and so did I. Every employee was so accommodating and personable. Chad worked with me and was so patient and listened to what I wanted. Their prices are also very reasonable which is nice relief compared to other bridal shops. Would highly recommend!

I love Sweetheart Bridal! They were so accommodating and kind. I felt like a princess! I’m especially so thankful for Krista, my stylist, because she made me feel so good!! 10/10 would recommend.

I would give zero stars if possible. A few months ago my friend and I went to the store and she fell in love with one she saw at this store, which was the first one we went to. The reason why I offered to go with my friend is because I did not want any misunderstanding, once she is not fluent in English. For what I remember of the conversation, the terms was that she could make payments but no one explained that the dress had to be paid in full before picking it up. And I believe this might have been a huge misunderstanding, unfortunately. Firstly let me make it clear that I am not against the terms of the contract, it is what it is and we would have paid one way or the other. Anyways. She tried to pick up the dress, and Chad rudely stopped her and told her she had to pay it off first. She called me and I called Chad. I could feel he was already escalated but tried to be nice. I asked about it and he right of the gate read to me the part in the contract where it states the dress needs to be paid in full before pick up. One of the things he mentioned is that part of the reason this wasn't clear enough was because of the language barrier and I don't disagree, it is possible but not in my case. And I summed up what we had agreed on in the first place. Chad kept interrupting me, which confirms that what my friend said about him being rude is true. Although he blame it on her English level, somehow today without my presence he was able to make her understand that those were the terms of the contract. So at this point I wasn't sure that the problem was the language. Anyways he made comments about my friends integrity, such as "Who is to say that she is not gonna run away with the dress, I have girls who did that." That statement confirms that they used to allow people to take the product, and continue to monthly payments. Which means that yes it could have been a mistake on my end, but it could also have been theirs. Lastly when I was trying to explain to Chad that we are honest people, he once again rudely interrupted me in the middle of my sentence assuming that I was gonna beg him a dress, and repeated the "contract" and said he wouldn't take chances which is fair. But if he had been civil enough to let a normal communication flow, I would have finished my sentence by saying that the because we are honest people, the payment would be made in full, regardless of wether or not they would honor their word. And honestly I was just trying to understand the situation, but that guy Chad has horrible customer service. I am a very busy person and don't really have a lot of time for reviews. But, the only reason why I am leaving this review is because he did not need to humiliate her like that. A simple google translation asking her to call someone who can help with the language, or simply nicely explaining to her. Opposed to treating her like a thief because of a misunderstanding. But anyways, we paid it off and I will never recommend Sweetheart Bridal to none of my friends again. They do not know how to properly handle their customers.

Sweetheart Bridal was amazing! Krista was incredibly helpful, the store was amazingly organized, the dress options were stunning. I would highly recommend an appointment here for any bride. They're so kind and excited for you. Krista took the time to get to know me and all about my fiancé. It was an awesome experience!

I highly recommend Sweetheart Bridal! I went to several bridal shops looking at dresses, but didn't like the others nearly as much as I loved Sweetheart Bridal. They offer a great variety of dresses and veils, and have dresses available that are affordable and modest. Krista was SUPER helpful in helping me find a dress and a veil that I loved. When the veil that I wanted was no longer available, she had it shipped in for me. When I eloped, I felt beautiful (and also comfortable) in my dress. In all, I am so happy with my experience at Sweetheart Bridal, and glad that I got my dress and veil there.