Hotel Williamstown WV South

I never stayed at this property... And thank goodness I didn’t... the hotel was in disarray, holes in the floor and wallpaper peeling off the walls.. they claimed it was for renovation. When I arrived for check in on 2/1 the front desk person told me that their system had a bug and that my reservation had been cancelled. Although I was never supposed to be charged until check in, I had a charge for the amount of my stay 2 days before (1/31) I even got into the state. I contacted the hotel customer service directly, the third party OYO owner and Expedia... the hotel in person and the Expedia Customer Service Repsaid I should have never been charged and it wasn’t by Expedia, or the hotel itself. “They had no record of the billing”. OYO told me the reservation had been canceled and that my money was refunded, but despite an hour on the phone with a Customer service Rep I couldn’t hear or understand, they could not produce a cancelation confirmation and sent me the “Cancelled” details of my booking by email after claiming it had been cancelled. This experience has been HORRENDOUS, and the Expedia Customer Service Rep recommended I dispute the charge with my bank. No attempt to help or resolve my issue whatsoever!! I will never use Expedia again, and have copied and pasted this review on the Hotel Williamstown WV page as well as OYO. Unbelievable!!

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