H-E-B Pharmacy

Never answers phone. Sat on hold 10mins. Nothing.

I love this store! Busy but lots of good fresh food & plenty of staple items. Bulk section always well stocked and nice & clean. Love the wine selections. Big fan of the quick meals too. Some great people working too!

I love HEB's Pharmacy and over the years I've tried most of them as a man in my mid 50s. The are easy to get a hold of on the phone, will work with you in terms of speeding up orders if you are having a hard time or in urgent need and there are always plenty of people working the Pharmacy so I don't recall any real wait times. I've read some of the one ⭐ comments and I'm unsure why their experiences were so different than my own.

I have had continually problems with this location but today tops it all.nnI went in last Tuesday to pickup all my medications. Not all was there so reordered my medications that didn't get on Tuesday. So yes had to come in twice to pick up medication already said was ready days before. This has happen 3 separate times now. So something isn't right with process here at this location or HEB Pharmacy in general.nnWent in today to pickup and was told still not have it, then let me know that was in another area to be restocked. Asked how could be restocked when just ordered 2 days ago from when came to pick up 2 days ago. She said was ordered over a week prior. I explained I came in 2 days ago and had to reorder because wasn't there. When the person helping me Gwen let me know its my responsibility to make sure they fully check every where for my medications very rudely. Then I got upset and didn't realize was my responsibility to know where you stock or run your business but how ever done wasn't being done to make my life easier. And I would take my business else where.nnI paid and she walked off to not come back and had to call button to get a Pharmacist over to hand me the medication. I let know what had been just told to me and that I wanted to put in a complaint on what her assistants where tell customers.nnI've always have had a good experience with HEB but they need some help with process at Pharmacy and the way staff treat customers. I will move back to walgreens now because of this situation and Gwen at this location. Absolutely have never had a business tell me its my responsibility that they know where my medications are held. Nor cared when I explained 3rd time this has happen with having to come back for the same medications because all wasn't there when picked up. Again all had to say about it was my responsibility to make sure they look in system and everywhere for medications. Now I know if want to go here what my job is as a customer to make sure they check system and all locations medication kept to get my medications. No Thank you. Bye.

The slowest pharmacy on record.nnIt took me 2 hours to get my inhaler filled the other day. I told them...HEY I need this to breathe. No matter.nnIssues with a generic replacement/insurance wanted to fax my doctor. Um noooo... I drove back and got a written prescription vs fax/calls.nnUnbelievable.nnCreated two profiles so that's always another issue I battle.nnToday during in the drive thru for another medication. 15 minutes and still sitting.nI'm on my lunch break.nnTotally switching back to Walgreens!!!nBye