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Zales Outlet

7604 Denton Hwy, Watauga, TX 76148, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Reviews
Greg - Ve Merriman (03/09/2021)
Long Story short! We have been to this location several times - to pick out my engagement ring to picking out my wedding band. Jeremy is everything!! From my understanding he is the new assistant manager.. he knows his stuff - super personable, professional - this is customer service at its finest! We were going to order my wedding band online - but we wanted to make sure Jeremy got the sale since he helped choose the band for my ring and went and bought it in the store.. Please keep Jeremy!! The End!
Yatika Chandi (01/27/2021)
Manager on duty was IMPOLITE, acts very cocky and UNCOOPERATIVE. Called corporate on this store and they tried contacting the store but they refused to answer the phone. I had to personally walk in and hand the manager on duty my cell phone and he was still being rude even to corporate associate. Traded in a ring for an upgrade then decided to return. Receipt said extended return. (60 days) Return requested on 31st day after purchase, associate and manager said I can’t return it since they sent my original ring back to corporate. They sent my ring to corporate BEFORE the end of the return date on my receipt. Fast forward THREE MONTHS store manager never reached out to request for my original piece back. According to case worker the store and district manager still has not return any information to case worker about my return request. Don’t bother going to this location. Save yourself from stress.
Silver Beauties (03/05/2021)
Staff is very rude. They don’t inspect the jewellery after every 6 months and the lady in the outlet told me that she will do the paperwork but will not clean my jewelry. I requested the staff to let me know the date for last inspection and the gentleman very rudely told me to keep my papers safe and he will not help me. Overall, to my every request they just simply denied. I will never go to this outlet again. Will not recommend it. Go to some other location and save your time!
Jalyn McKenzie (11/15/2020)
This place is amazing. A month or so ago, I lost a stone from my wedding band. Abby was extremely pleasant and helpful while updating my warranty and submitting my ring for repair.nnThe service is always enjoyable and my wedding band came back in excellent condition. I'm very pleased.
Christian Holt (07/16/2020)
I was very pleased with the level of customer service provided at this location! Abby and Christy (sorry if I misspelled the names) were phenomenal! They were excellent from our first interaction until I came to pick up the ring today. They kept me informed on everything and were very knowledgeable. I love their enthusiasm, and they made the experience very warm and welcoming for me. I really do appreciate their help with it all, and I will be returning for any future needs! Thank you so much!
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