Pet Memories Cremation Service

I just want to say thank you so much for helping my daughter and I with her little puppy Daisy everyone there was so nice and very helpful thank you again

I am so grateful to have found this amazing place for my sweet Hector dog. I was in a lot pain when I reached out to them. I spoke with Mitchell on a Saturday and he stayed on the phone with me in my saddest moments for a long while as I took in my new reality. He said , I will be here when you and Hector get here. When I arrived I was met by him and he gracefully took my sweet boy from me I knew he was in special hands with Mitchell. The next amazing angel I met was Judy in the office. What a sweet soul she is. She is compassionate , gentle , sincere. She was all things I needed her to be in my darkest moments. I cant say Thank you enough to them and how I was treated and how they treated my beloved Hector. I will forever be grateful to both of them. Thank you so much. Much Love.

I normally don’t ever leave reviews but I feel like I must. This is the first time I ever dealt with losing a pet, and so far it was the worst experience.. they picked up my pet the same day it passed away in January of 2021, I heard nothing for a month when I called asking what happened where’s my dogs ashes the guy seemed shocked that it’s been a month and I still haven’t received my dogs ashes.. when he checked apparently they had my dogs ashes stored in a room ready to picked up awhile back. They stated they contacted me and left a message, they did not. I never received a call or message from them. Even if they did call who calls only once and never calls the owner again. When I asked Mitchell when did they call he stuttered and stated he could not answer that question only that they left a note saying they called me. Although Mitchell was nice enough to deliver my dog back to my home so I have didn’t have to make the 1hr drive, when I opened the box it wasn’t the Box I had ordered they got the color wrong. My heart is broken because all the wait and they still couldn’t even get the simplest thing done right. When I called right away I spoke to some guy took my information and said he will get back to me to see what they can do, they never did get back to me. This experience with this company has not been a great one and it left a sour taste in my mouth. Not calling me nor notifying me that my dog remains were ready to pick up weeks ago and ordering the wrong color box is unacceptable. And now you are taking time out of my day to try and fix this when I could’ve used this time to heal now I gotta deal with issues like this from you guys when it shouldn’t have happened in the first place..If I would’ve known this I would’ve picked a more responsible cremation service who actually cared enough.

If I could give more than 5 stars, I would due to the above and beyond service of Pet Memories. Judy is incredibly compassionate and understanding. When our sweet dog died unexpectedly, we were able to reach out and receive the help we needed ASAP to have her cremated with utmost respect. Judy's ability to comfort and encourage made such a difference when making the difficult transitioning of letting go of our beloved pet.

We could not have asked for a nicer place to cremated our lovely dog.nGreg, Judy and the staff were very nice, kind, understanding and polite.nit's was a sad time but we are very pleased with their service. Thank you Pet Memories cremation service.