Zales

Drove all the way there to make a payment and they were closed. On website said open on Sunday until 6. This means that they closed at least 30 minutes early!! Is a far drive for us.

Tried for weeks to reach by phone and never got an answer. Ended up making purchase online, but now the store is never open for me to come pick it up. Just wasted an hour of my workday driving there and back. Phone just rings, doesn't give an option for a message. They closed the tri-county location, so if in the Cincinnati area I would stay away from Zales altogether.

Eva took it upon herself to go so incredibly above and beyond to get my fiance and I exactly what we wanted-- we were completely moved by her willingness to help and were able to end what could have been an extremely abysmal endeavor with a celebration instead! I will never go to another Zales, or jeweler, for that matter. Eva and her team absolutely have us covered!

The assistant store manager returned my phone call with an opening line of “what is your problem” rather than “how may I assist”. I did not have a problem initially, I asked about making a special purchase. She responded by saying I will have to contact the “special purchase” department . To see if it was possible to purchase one earring of a pair. Which seemed appropriate, so I complied . Then she said they might only allow it to be sold as a pair, and followed up with a few other pessimistic options like , they might be discontinued, and I will have to contact them after Christmas because the department might be closed. I mentioned that I had spoke with customer service , and they said it should be possible. The conversation become uncomfortable when she responded , “ well customer service does not know everything “. That doesn’t seem very professional , I felt like the conversation with the assistant store manager Eva , was less than helpful and progressive . She then refused to give her last name , and restated policies , and made sure to mention she had coworkers around to co-sign her conversation . That seemed as if she knew she needed to cover the tracks previous of poor customer service.

I had Eva as my helper of the day. She was so kind and helpful. Love this store and I definitely will be coming back