Map
Detailed Information
- Place Types Home goods store
- Address 7800 Connector Dr, Florence, KY 41042, USA
- Coordinate 38.9896202,-84.6532543
- Website https://www.lumberliquidators.com/ll/stores/ky/florence/7800-co
- Rating 3.8
- Compound Code X8QW+RM Florence, KY, USA
Openning hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday 11:00 AM – 5:00 PM
Photos
Reviews
I had baseboards in my cart ready to buy at Home Depot, but I decided to check around before my final commitment. I am glad I did, because lumber liquidators had it for almost a dollar less a square foot! I called the store after I ordered online and the guy told me that they unfortunately didn't have it, but a store in Ohio had it... the guy on the phone heard the disappointment in my voice and then told me he would get the baseboard shipped to my house free of charge! I rarely post reviews as I rarely feel like people go above and beyond, but after my interaction with Matt and Mikey -- who were very courteous from the beginning -- I wanted to make sure I brought attention to them in a review. Not only did the two of them make my issue right, their attitude made me feel important and actually brightened my day. If you guys do bonuses or pay increases, then Matt and Mikey deserve one!
Mike S. was very helpful in picking out luxury vinyl planks. He was very patient with our decisions and helped us stay in our budget! We were very pleased with the service as well as our floors! Highly recommend!
Lots of damaged to the the flooring pieces. About 1/4 of the pieces had damage to them. After telling me they carried the step transition pieces when I bought the flooring, they did not have them in stock when I went to purchase them. I was then told they would be 2-4 weeks before they would have them in. Also the pieces for the step edges cost as much as 400 sq ft of the floor. I would not recommend this place for flooring, and especially wouldn't recommend them for flooring for steps
Very helpful, very professional, I had a question about some flooring I was installing and Matt ,the gentleman that called me back from Florence loc. Was extremely helpful with my question and very thorough, even though I told him my wife purchased the flooring from another co. Which I didn't know at that time, anyway, Matt is the man to speak with if you want quality service with a speedy response, very knowledgeable and kind.
*UPDATE: Lumber Liquidators made this right after responding to this review! I only upped it to 4 stars because I don’t fully appreciate having to leave a negative review to get $25 for something that was broken but they did show that even if the store is unable to accommodate, corporate will come through. I also did not appreciate how I was treated in-store by the manager but suppose they may also be frustrated with the inability to solve these issues. I wouldn’t say I was treated poorly, but there was an overall slightly negative attitude regarding my complaint. Corporate even followed up with a phone call. Overall My confidence has been mostly restored in this place.*nnDoes not stand behind their product. I bought $5k worth of flooring and a defective piece of edge trim broke during installation. They refused to exchange it because it had been cut. It wouldn’t have broken if I hadn’t tried to put it in! If it worked properly it wouldn’t have broken!nnI had to spend $25 to buy another piece and that was with a “discount” I was offered on my new piece... I guess they don’t appreciate my business.nnI will likely try my hardest not to come back. I just hope I don’t have a significant problem with the floor in the future.
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