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Zales

6001 W Waco Dr, Waco, TX 76710, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Zales
Zales
Zales
Reviews
Kara Longdon (08/17/2020)
I have been meaning to write this review for a few weeks now. Not sure why there are bad reviews because this store has been so wonderful!nnAnyways, let me start by saying I live in Colorado and found a ring online but had problems ordering due to a specific size so I called the online customer service and it took me to this store. Kevin is the store manger and he was the one who helped me. Super professional and helpful and made everything run smoothly and kept all his promises with shipping and sizing and etc. He even sent me a video of him packaging up my ring!! Never seen service like this in my life or at least these days!nnNow fast forward to now and I live in Colorado and have my beautiful ring which he sent with a sizer bead in case my ring size I gave him was off. My ring is a little big so I currently have the sizer bead still on and need to get my ring fixed. Brought it to my local store and it was a complete nightmare and disaster, honestly I did not know what to do?!nnCalled Kevin at this location and he is going above and beyond to fix my issue and to make me happy. He seriously made my day!!nnIf you are in the market for some new jewelry I highly recommend you check this store out!! Crazy to think I don't live in Texas and I'm writing this review but I can tell you YOU won't regret it!!nnThanks Kevin you are the best!!
Christina McClellan (02/22/2020)
I’m not sure why there are negative reviews here! We love this store! We’re not big spenders but we get the same service and respect as anyone who has spent 10 times what we do. They’re knowledgeable, patient and courteous, always spending far more time with me than is probably necessary (since I have a hard time making up mind ud83dude02). They know any purchase is a big purchase for most people. I will not go anywhere else!!!
Tamara Jackson (12/02/2020)
Sales associate was very friendly and patient and helped to pick out the ring my daughter wanted.
Michelle Grider (09/19/2020)
Kandy is a sweetheart had to deal with or card problem it took forever and she was so happy to help thank u
Stacey Hendrik (11/21/2019)
Customer service is definitely not a priority at this location. My husband and and went in on a Sunday. Not one employee acknowledged us. The manager walked past us twice and even made eye contact with me and never smiled or even spoke. After about a 20 minute wait we finally were helped. Our intentions were to buy me a new wedding set for my birthday but we quickly changed our minds about purchasing anything from this location.
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