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Zales Outlet

2704 W Loop, Waco, TX 76711, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
Photos
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Zales Outlet
Reviews
Staci C. Barkouskie (09/19/2020)
Loved it! The lady that helped us was very knowledgeable and answered all our questions. She wasn't pushy either. I cant wait to pick our purchase up! Its my bday gift ud83cudf81 ud83eudd70ud83dudc8d
fledbabywill stewart (01/17/2021)
I purchased a watch for my husband birthday and i went to get the watch sized for his wrist. Celeste was the lady that do the links removal, she was with a customer and we was next. When she got to us she stopped working with us to go and help someone when we were waiting for 30 mins. She left us and asked us to wait 45 mins or leave it and come back while she helped someone else. Remind you she started removing the links and stopped. That is bad customer service when i am a regular customer. We purchased majority of our jewelry with your store. I believe imma take my business else where!! Never judge a book by its cover!! Next time dont leave me to help someone else when i was patiently waiting for you to help us. Celeste is only about making commissions and not satisfying her customers. Emily kept us company while Celeste did the other links on the watch and she made sure we wasnt going to purchase anything before she walked off to help another customer. So she did a awesome job. Zales if you want my service i deserve to be treated like im someone too.
Brandi Miller (09/09/2020)
Purchased two wedding bands from Zales. 3 days after my wedding i lost a diamond in one of the bands. I went to the store and they told me they weren't doing any repairs. The lady there took my information and was supposed to contact me when they were doing repairs again. Never got a call! How embarrassing it was for me that less than a week after being married i have a missing diamond in my wedding band. When people are asking to see my rings and they point out im missing a diamond already. Makes it look like my husband bought me a cheap ring. 2 months later I lose a sapphire in my other wedding band! Now i have a diamond missing and a sapphire missing less than 2 months of them being in my possession! I call up to the store and they tell me i have to make an appointment for a repair. I go in to drop my rings for repair i was told it would only take 2 weeks should have had them back today. I check the status on them and now its estimated for the 21st 2 weeks longer than what i was told. Quality of the rings we purchased are terrible. To have two stones fall out days after being married is pathetic, especially since they were supposed to be examined and tightened when we had the rings resized. We will never purchase jewelry from zales again. Very disappointed.
Jeremie Cumby (03/22/2021)
The customer service is absolutely amazing
Christopher Vasquez (06/23/2020)
They took the time to listen to our situation. And then they did everything in their power to meet our needs. It took a long time looking for probably over 45 minutes. And then finally finding exactly what we needed at the price that we could afford. I'm very grateful for what they did for my family.
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