Home United States Texas First Convenience Bank

First Convenience Bank

4320 Franklin Ave, Waco, TX 76710, USA

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Detailed Information

Place Types Bank
Address 4320 Franklin Ave, Waco, TX 76710, USA
Coordinate 31.5211679,-97.1663201
Website http://www.1stcb.com/
Rating 1.8
Compound Code GRCM+FF Waco, TX, USA

Openning hours

Monday 10:00 AM – 6:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:30 PM
Friday 10:00 AM – 6:30 PM
Saturday 10:00 AM – 5:00 PM
Sunday 12:00 – 4:00 PM

Photos

Reviews

Jasmine Portillo (09/09/2019)

I signed up with First Convenience at the Temple, TX location and they were nothing but helpful and they are always super friendly. They always remember who I am and have no problem answering any questions I have. This Waco location on the other hand is the worst customer service I’ve ever seen. They literally have no kind of energy. Every time I go they seem like they would rather do anything that doesn’t involve helping me. I’m pretty sure the last lady sighed when she saw me coming up. I tried to be as nice as possible and try to understand a simple problem with my card and all she did was ask if I did something wrong then gave me a new temporary card without giving me any information on whether I was getting a new card or even informing me what was wrong with my card in the first place. She mumbled the whole time so I could barely understand what she was saying so if she did explain then I didn’t hear it. This is not the first time I’ve had a problem but I know one thing for sure is that I would rather make the 30 minute drive to Temple to avoid ever having to deal with these people again.

Blair Boatright (04/20/2020)

The employees are rude right off the bat. I don't usually have an issue with first convenience bank employees but this one is by far the worst.

amanda landry (08/26/2018)

Absolutely one of the worst Banks I've ever had you sign up for mobile texting so you know your account balance and when your cards being used you sign up for online banking you do everything correctly get your information up today and yet they fell to send you text message to have your online account working properly and then they hit you with these late fees after late fees after late fees after late fees when you haven't used your card but they said you did and they said no you can do a waiver consent you wait 6 months just for them to say well sorry you've been denied even after you've been a customer for 10 years customer service has no sympathy no empathy no one nothing but attitude and sarcasm

Deborah Villanueva (11/02/2016)

They charged me $5 because I didn't sign up for e-statements. This bank is very disappointing. First Convenience is very Inconvenient. I'm signing my accounts to another bank. I only opened this bank because I worked for Walmart. Time to move take on and forget this bank. The employees are so unfriendly too. They seem like lost drones, no smiles, no energy. My other bank is super. Friendly people, high energy, ENTHUSIASTIC. Take those stars away, I give them 5 thumbs down.

Carrie Baggett (08/19/2015)

This Bank committed Fraud against me. They tricked me and now want money from me to close my account. The bank doesn't want to take responsibility for their workers actions. When I was approached in Wall-mart to open a bank account and I told them I am not sure if I have a account with them already. The woman said she would go look well a few minutes later she came back and said yeah you already have an account with us and all you have to do is update your information. So, fast forward until this month when I find out the person opened a new account instead of using my old account number and when I tried to talk to the bank even corporate they would not close my account unless I pay them $25. This is extortion!! They need to close this whole Branch!!!! Beware of this bank.

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