Map
Detailed Information
- Place Types Hospital
- Address 2046 S McColl Rd, Edinburg, TX 78539, USA
- Coordinate 26.2870709,-98.1970839
- Website http://www.dralisongarza.net/
- Rating 2.4
- Compound Code 7RP3+R5 Edinburg, TX, USA
Openning hours
- Monday 7:30 AM – 6:00 PM
- Tuesday 7:30 AM – 6:00 PM
- Wednesday 7:30 AM – 6:00 PM
- Thursday 7:30 AM – 6:00 PM
- Friday 7:30 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
I never write reviews, but in this case, I will. Dr. Leroy and Dr. Juli are the PAs I usually see. I am sure the rest of the PAs are just as great. When they give you an appointment, you go in right on time. The office staff is friendly and accommodating. The nurses who draw your blood are sensitive to your anxiety and talk you through it. Dr. Juli and Dr. Leroy take their time and treat you like family. I feel so comfortable and well taken care of during my appointments. I recommend this medical office and rate them as highly professional.
Front desk gave my wife the runaround about her VALID insurance card. They lied about leaving messages and are all around being lazy for not wanted to do the work. They are no longer our PCP. Horrible receptionists.
Absolutely terrible. The front staff/receptionists on the phone are extremely rude and don’t help their patients. The quote on their website is “We treat your family like our own” and this could not be further from the truth. I am 5 days off of my anti-depressants now, experiencing side effects and no one took me seriously. I was told that this was not a medical emergency, that I should have known better, etc. instead of receiving help from the staff. I am having to figure out what to do all by myself, while experiencing these symptoms. I spoke to someone who I did not get the name of, Rosie, and the manager for the front desk. All extremely rude, whether it was in a passive way or not. I can’t believe a facility like this treats patients the way they do, especially during a pandemic. I enjoyed my Dr, Dr. Joule, but other than that I have nothing nice to say about Family First Medical Center.nnIf you take anything from this, please make sure your employees receive proper customer service training before hiring them.
I've been attending this place for close to two years and it's been an experience. Miss Sandy and Juli are wonderful and so have been the nurses. They have made me comfortable and are the best at lab work and make sure I'm okay when they are taking my blood work. My main issue here is the front desk. I've had multiple instances where the own receptionists don't know if I'm there for a follow up or labs (even after I tell them) and have had me wait more than an hour until I brought it to their attention. During these COVID-19 times it is very understandable that the phone line gets busy and it's hard to get through but every single time I do get through, I get cut off mid sentence to be placed on a hold that last at least 10 minutes and they proceed to hang up on me and this exact scenario has happened when I'm trying to check into my appointment. I've also had the receptionist be really rude to be and question as to whether I really have to be seen in person over a medical issue I'm having. They are also really rude to their own nurses when they are just trying to complete their job. I really wish they would bring this up to their attention because a patient who is seeking help doesn't need a rude individual to make snarky remarks or make it impossible to attend their appointment.
For weeks I’ve been trying to get an appointment, and every time I call I get the same, rather rudely might I add, line: “let me check this and I’ll call you back” days became weeks and no call back nor a voice message. I call again after a month and they say the same thing. I guess maybe one day in 2030 or 2040 if this establishment still stands I’ll get my appointment. But it’s never their fault, it’s always something on my end, if even one small space is left blank and not an “N/A” they won’t get it. Truly preposterous to wait a month with no word to say one space was left blank and now it’s unobtainable and well good luck try again next month.
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