Walgreens

Very friendly and knowledgeable staff Keenan was very helpful in helping me find the perfect over the counter allergy medicine to save my life

I’ve seen a lot of negative responses regarding the drive-thru... People, please understand, they are doing their best! I have used this Walgreens for over 14 years and the staff only gets better and better. Most people use this service (i.e drive-thru) to have the luxury of being in their vehicle, comfortable and not around a lot of other customers. ** HINT, this does not mean the drive-thru is faster than going inside.nAs a person whom works in healthcare I can tell you that many things hinder the speed of pickup’s/drop-off’s. Don’t blame the staff if your RX was not received by your physician, urgent care or hospital. This is “your” responsibility to do so before you just show up. Download the Walgreens App. and you can see exactly what the progress your RX is at.nWhen I use the drive-thru method I alreadynknow to expect a short to medium wait. When there is only 1 person working in that position, it’s the customer(s) that are the cause of delays and long waits. Not the staff. The staff all have been kind and professional and work their hardest to be as quick as possible. They know above all, no one likes feeling ill and having to wait.nI have not had any negative experiences going inside or drive-thru.nWhen everyone stayed home during the historical snow storms that we experienced, they showed up to work, for us! Both inside staff and pharmacy staff... That alone says a GREAT DEAL of how they care for their patients/customers. Not to mention all of the other pharmacies that never even attempted to open on those days...nMy only idea/comment that I have is this; to better the pharmacy customers experience to have a quicker visit is to construct an additional area inside the pharmacy for an additional computer, an additional position to man both drive-thru’s lines when built, and an additional camera to be associated with the new drive-thru line. Along with newer “much longer and wider” rain covers at both points of contact.nIf this could be built and done for the pharmacy by Walgreens, there would be nothing more to say...nn- Incredibly Happy CustomernMarch 24, 2021

Brittany at the Walgreens in Kyle is Amazing, Kind and Super helpful. Because of her we will continue filling our prescriptions at Walgreens, Thank you Brittany.

Impossible to get ahold of someone on the phone. I called the pharmacy 7 different times to check my prescription status and was put on hold each time and then when it came time for my call I was hung up on EACH time. So then I called and asked to speak with the store manager and was on hold for 15 minutes!! Very poor customer service!!

My past dealings with the pharmacy have not been all that great, delayed meds and so on but the pharmacist, may be a new person, took an extra effort to reach out to me to let me know why it was delayed and what he would do to make sure they got it in the next day.