Pediatric Dental Specialists

I had to switch my children’s dentist for the first time in their life. This office was recommended to me and I was excited to establish a new relationship with them...until this morning. We live about 40 minutes away. As we were about to walk out the door I got a phone call that my daughters insurance couldn’t be verified. The same insurance we have had for 6+ years! The lady said I would have to get it taken care of or pay cash. When I told her how frustrated I was that I had made this appointment many weeks ago and was getting a phone call an hour before that I need to fix the problem, she said well it’s not my fault that your information is wrong. What kind of customer service is that? Since the children had already missed school and I had taken off work for the day we headed that way hoping the issue could be resolved by the time we arrived. Well of course it couldn’t. The office would not make any exception even though we’ve never in the six years we’ve had this insurance had this problem with any other doctors office, hospital, or pharmacy. Her birthday was simply wrong by four days. We’ve scheduled surgeries, etc. and never had a problem. Either this insurance lady is completely inept in the process of insurance validation or simply could care less about the best interest of their customers. I chose to leave and cancel my sons appointment as well. I am of course now being told that I will be charged for missing an appointment. What about my trouble, drive time, gas money, missed work.....Unbelievable. The first red flag should’ve been when I was told I had to print all of my own forms, which there are several, to complete and return to the office. They won’t even print their own paperwork for you.

Our kids love it at there! Everyone is friendly, calm and professional which makes going to the dentist a positive! I would recommend them to anyone with kids who are scared or hesitant to go. Parents stay in waiting area which allows the doctors to do their job.

Very rude receptionist! Her first appointment went good everyone in the back was super kind. Today when I called to let them know I was on my way and would be just a few minutes late they refused to see her and want reschedule one month away just ridiculous!nnGot a call back from the office this morning I appreciate that. Like another post says, don't let the receptionists ruin your experience.

Dr. Harris and his office manager Tammy are awesome! Yes, we too had an issue with the receptionist working up front, but instead of letting it become a bigger issue, we told Dr. Harris about it, and received a follow up call later in the day from Tammy, his administrator. I trust leaving my son with the medical staff in the back; I feel like kids act better for strangers than they do for their own parents so this is probably why they do it that way. After they finished we got a detailed summary from Dr. Harris on what is good and what we need to work on with my 3 year old son. I do recommend going here, however if you happen to encounter a bossy lady up front that likes to treat parents in a condescending way, be sure to tell the Dr. or ask for Tammy as I’m sure they would like to make things right as they did for us!

Our four children have been seeing Dr. Harris since 2000. The quality of care that we have always received is exceptional. Thoughtful, kind, and patient, Dr. Harris has made sure that my children were treated with respect. The staff at Pediatric Dental Specialist is professional and well-trained. My children still love going to the dentist and thanks to the care and training they have had from Dr. Harris, they have beautiful teeth with no cavities! I would highly recommend this office , they are fantastic!