Zales Outlet

Amazing first time experience here. Special thanks to Edith for keeping us under budget and exceeding expectations for what we got. Super happy and can’t wait to get married tomorrow. Thank YOU!

First of all this review does not reflect this store location or it’s employee’s but of the company itself.nnI got engaged Christmas Eve and my ring was a little big on my finger, so as everyone does I take it in to go get resized on January 3rd. When I dropped it off, they told me it would be ready in 3 weeks on the 24th. Ugh, still a longer time than I was expecting but okay whatever. Well I’m waiting and waiting.. no update no website update, no idea where my ring is. the 24th comes around and I still haven’t heard anything? Okay maybe they’re busy today.. they’ll call tomorrow. Nope. I had to call first... APPARENTLY Zales corporate forced them to change jewelers at the first of the year, and this new jeweler didn’t even start on my ring yet. While I was super annoyed because I had plans on the 28th and on the 30th and then again in February. Of course the store associate apologized and told me they would try to find out more. One week passes by before I hear anything so I call back. Now they’re telling me that it got sent to the new jeweler but hasn’t began the resizing process. So I have to cancel plans because what’s engagement pictures without a ring!nSo.... finally I get a date, February 3rd. Still nothing. February 4th... still nothing. “Oh it’ll be either today or tomorrow”.nI continued to hear this for another week. At this point I’m fed up, I want my ring back, I DO NOT CARE I will take it elsewhere. Finally the store associate calls on February 10th and tells me my ring is in so I go and get it. So in short it took over 6 weeks to get 1 engagement ring to be resized by just a a half size. Yup just a half size. So Zales corporate... since you decided to switch jewelers to save more money because y’all so cheap, I hope everyone who had the same issue as me never shop here again. And for the record it might help if you would’ve atleast kept me in the loop but obviously you can’t even do that.

This is my place where I buy my diamonds and I got to tell you the staff is so helpful they always have the best deals I've been going there now for 4 years I highly recommend it

Great well informed sales person really courteous, made my dream come true.

Annie was great!