JOANN Fabrics and Crafts

Let me start off by saying that every other previous experience I have ever had here has been great. I live 5 minutes from here and I’m a frequent shopper. On 2/27, my husband and I walked in, we were greeted by the front staff and we proceeded to walk to the foam/cushions isle. We grabbed a long cushion that needed to get cut in half so we decided to stop and ask Ms. Beverly, whom was working the fabric section, if she could cut it for us. This is where my visit experience became irritable. Beverly told us that she could only cut it if we pay for it first. We told her it would be perfectly fine. Beverly then said she would print a ticket and we would need to pay before she is able to cut the cushion. AGAIN, we said that’s fine. Beverly then told us it would be $49 for the cushion. (At this point I was clearly aware of the price and had no issue what so ever paying for the cushion). After she told us the price we communicated to her that the price is fine. Beverly then printed the ticket and told us to go to the front and pay for the cushion so that she can cut it. My husband and I walked to the front and handed the cashier our ticket. The cashier looked confused and asked what we were purchasing. We informed her that we were purchasing cushion and we were told that we needed to pay before it got cut. The cashier looked confused and mentioned that she had never heard of this before.nnI honestly felt that we were being discriminated against by Beverly. We are Hispanic living in a prominently white town. I don’t know if she felt that we couldn’t afford this, but it sure made me feel that way. I don’t understand why we had to be told so many times that we would need to pay for the cushion before it got cut. I only hope that she doesn’t treat other customers the same way.

Great

Staff is very nice and helpful. It doesn't have the widest selection because this is a small Joann location but tons of nice fabric especially for my cosplay!

They're very helpful when you can't find what you need.

Very professional and friendly staff. I drive out of the way to go to this specific location