James Horton: Allstate Insurance

I like the way you handle my insurance. You always respond to my questions.

Good rates, helpful staff always available for questions

I thought I was in good hands but I was wrong.

David Maney lies to me about my home coverage, the policies effective dates and places my family in a position to be homeless. After over a week of back and forth with Allstate that admitted to the lies in a recorded call, denied the claim based on effective date. We are now dealing directly with a contractor to repair our home that was damaged on July 10th, with a policy that was effective June 18th, belongings were moved into the property before closing. Allstate denied the claim based on policy effective date. I will be canceling all policies with Allstate and going with a different company. There has been 0 customer service on this matter, and even less communication. Full disclosure I canceled the claim as of today do to the negligence and lack of attention given by Allstate. I will be contacting news stations and an attorney on this matter as the public has a right to know when an insurance company commits fraud and then denies a claim based on having to honor the lies of an agent.nnUpdate 11/17/2019. After violating numerous state laws Allstate has issued a partial acceptance of the damages, the denied the claim in bad faith at first, after speaking to manager a month later it was reopened, they gave the whole dog and pony show , engineering report is full of lies and can be proved. Was informed the engineer was hand picked by Allstate. It looks like I will have to use an attorney to handle this matter as Allstate still has not done one thing from selling me the policy to handling a claim within the confines of Texas insurance code. They believe they are to big to lose. As stated by an employee of Allstate. I have tried since July 11th to reach an agreement and get Allstate to show good faith I. These dealings and they have not. They have opted to cover the very minimal possible and I will not stand for it. Even their executive office was not helpful in any way at all. I spoke with Gayle Burton who stated she sat outside the president of the companies office and was hired in her position to handle and answer for the president of the company. She also stated that the president sees every complaint that comes there. So that says the president of Allstate a publicly traded company is ignoring major legalities his company is violating. My consumer rights have been violated by Allstate, as well as many as 7 state laws during the handling of this claim. Allstate is a large company but the size of the company does not matter, they are not above the law.

Terrible experience. My floor flooded due to a burst hot water pipe and they limited liability to only $5K to replace my wooden floor, fix the leak and replace my carpeting on the first floor. It was much much more than that!!!