Orangetheory Fitness

I signed up in December with a front desk attendant who said she was a “regional” of some sort, and just filling in. I say this to point out the fact that she did not normally attend to signups or front desk duties.nnI told her I wanted to try it out for a month and SPECIFICALLY asked if there were auto-renewals. She assured me that they do not auto-renew any accounts and all billing would be on a month by month basis. Cool, sounds good.nnFast forward a month and I have covid, and can’t attend classes. Didn’t worry about my billing because the month had passed and “they don’t auto-renew”nnNow, realizing I’ve paid over $400 for classes I didn’t attend, and was told originally I wouldn’t be billed for, they couldn’t care less. OTF’s solution? Send me a cancellation form that will force me to pay for ANOTHER 30 days of service, even though I called well over a month ago to cancel, received verbal confirmation, and am still being billed.nnTheir customer service is absolutely awful. They are pinning their own employees mistake on me, and now I’m out $500 with nothing in return. I would stay far away from this place if you want to be treated as a valued customer when it comes to billing issues. The crazy thing is I didn’t even ask for a refund after explaining the mistake of their employee, I just wanted the billing to stop. THEY ARE STILL BILLING ME.

My first experience at Orangetheory West Frisco was amazing, I never thought I could enjoy working out!! I was never a person who was motivated to go to gym and workout but OTF brings out that motivation in me coz its so much fun and you feel like pushing yourself.nnThe coaches and the staff are amazing! They help out with anything that you feel needs attention.nnThey gave me alternative exercises for the ones I could not do due to injuries, corrected me if I was doing some exercise wrong. Overall its such a positive environment that you’ll wanna go daily!nnI had 4 classes so far with different coaches Amador, Alex and Marie and all of them are helpful and amazing!

I love that you feel welcome no matter what level you are at. The coaches are always there to guide you and help you modify the workouts if needed. Everything is at your own pace and you are building up to something great. I also love how the app keeps track of your progress so you can see the trends of improvement over time. I highly recommend OTF to anyone looking to start their fitness journey, lots of encouragement here!

The West Frisco club is run extremely well and always very clean. The front desk staff is outstanding and the coaches are inspiring and make the classes a true challenge. Special shout out to Head Coach Paulette—she’s one of the very best fitness leaders around!

Thanks for theTRX workshop! It was great to review all of the exercises in one session, feel the impact on the various muscles, and have my form corrected by the coaches. I love the professionalism of the staff and the focus on giving members quality (training and service). Every workout is a challenge. Because the coaches work to know the members individually they are able work with you where you and are there to guide you to success. Great job Paulette and team!