Map
Detailed Information
- Place Types Local government office
- Address 119 Maxwell Rd, Frisco, TX 75034, USA
- Coordinate 33.1513923,-96.9211446
- Website http://cityofhackberry.net/
- Rating 2
- Compound Code 532H+HG Frisco, TX, USA
Openning hours
- Monday 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
- Tuesday 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
- Wednesday 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
- Thursday 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
- Friday 8:00 AM – 12:00 PM, 1:00 – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
For the billing cycle 8/17-9/16 I was watering 3X/week and from 9/16-10/15 I decreased to 2X/week. I cut my lawn watering by 1/3 and the bill was only $1.39 lower (less than 3%). There is only one person here taking short showers (not even every day) and barely using the laundry and dish washer. THIS IS A RACKET! There must be a baseline usage instead of being actually billed on what you ACTUALLY use. Is that even legal???
Horrible communication. Worst city I have ever dealt with in the past 50 years. No excuse for their lack of communication on issues regarding water quality. This is the 21st century (for 21 years now) and they cannot even email customers when there is a water issue. Poor leadership.
I have a huge bill around $425 just yesterday (end of august) for 3 people in the house.. Sudden increase without any extra usage. And there is no leakage I believe. I was given explanation of there may be this and that on my end but nothing wrong on their end. Such a bad experience in 40 yrs with water department ever.
Kim is a very nice woman and wants to help in any way possible. Thanks again for your great customer service.
I have a very positive experience even after being disconnected. I tried to contact the emergency number with no luck. I knew I had paid. I went for one night without water; however, Kim, Josh and those at the water department were very responsive and, as I understand it, changed policy to better meet the needs of the customer. I haven't asked all of the detail about the policy but someone who needs to meet the department after hours for a disconnect should be successful. Thank you.
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