Pep Boys

Great service

These guys take care of their customers like family and I'm more than happy to recommend my friends family and anybody else to go here. They take care of you and are honest about what's best for you instead of what's best for their business. I have dealt with tons of sh!try mechanics, these guys are legit.

I ordered new tires and wheels for my son from TireRack.com and had them shipped to the Pep Boys in Wylie, TX. My son called and made the appointment to have his new wheels and tires installed. The staff at this location took advantage of him and severely overbilled him for the services rendered. When I called to talk to them about it, they were not willing to do anything about the issue.nnWhen ordering the tires and wheels from TireRack I selected not to have the tires mounted and balanced since the tire pressure sensors had to be removed from his existing wheels and placed on the new ones. This required the tire technician to only break the bead on the outside of the old wheels and remove the sensors. They then had to install them on the new wheels, mount and balance the new tires on the new wheels, and install them on the car. I would have been ok with a small charge to move the sensors to the new wheels, but they charged him twice for mount and balance (once on the new tires and once on the old ones). They also charged him quantity eight for a tire handling fee, yet they never disposed of any tires. The old tires were never even removed from the wheels as the bead on the back of the tire was never broke. They didn't even complete the mount and balance they charged him for on the old tires as the bead on the front was never reset, the valve stems are still missing from the valves, and there are no new wheel weights on the wheels.nnI have a severe issue with a business taking advantage of anyone by charging for services they did not render. I will not be back to this place of business and caution anyone else from using them.

I had appointment at 4pm , arrived earlier then that and first thing guy ask me if i am dropping off because he is only one working. I have purhcase lifetime alignment from pepboys , everytime i ask them to do it they say its fine i don't need it. Last time i was here the guy told me to do it on next appointment. I drive about 20 miles to get this service done and thats the answer i get each time.

We took my son’s Honda in and they could have charged us a lot of money and fixed it. Instead they reminded us it was still under warranty and to go to the dealer. I really appreciate the honesty and will comenBack in the future when we need something done.