Walgreens Pharmacy

If it was a month prior to today, this review would be stellar. Because prior to this month, Walgreens had me as a loyal customer, key word being HAD. I have been using their pharmacy (and store) for a loooong time, religiously. I spend a lot of money here. But today I was treated like I did not matter, by pharmacy staff. I will say I have NEVER had this type of experience at any Walgreens before. For the sake of time I will spare all the details. But my point is this. I was told I had no prescriptions ready when I pulled through the drive through, which is ironic because my Walgreens app kept alerting me to pick up my prescriptions because they were ready. I was told I could wait 30 mins while they fill one and was told I would have to ask my doctor for another prescription for the second. Mind you, these two prescriptions had supposedly been ready for 2 weeks. I went into the store and explained I was not happy about this and it’s ridiculous. The lady who I spoke to was solely focused on winning an argument, not at all concerned about customer service. What ever happened to “the customer is ALWAYS right?” I guess Walgreens makes enough money and doesn’t have to worry about the fact that it costs so much more money to gain a new loyal customer than it does to keep one happy. I asked to speak to a supervisor and a meek 21 year old male (a joke) showed up. He did not say ONE word while I was explaining my situation. He did, however, tell me to “have a nice day” after I made my final statement of “I will never shop here again.” Insert “have a nice day” here. Was he joking? I sure hope so. Not once did they apologize or even listen to my concerns. I am beyond disappointed in my local Walgreens and sad that I will never use them again for anything.

Accurate, Fast, and Friendly service In the pharmacy.

If your hours are 9-9 don't close at 8:45