Zales

Rude staff. I stood outside their establishment to make them feel more comfortable since I’m disabled and can’t wear a mask. After my ring was handed back to me, the lady that helped me was spotted rolling her eyes and making comments to her equally paranoid coworker. Perhaps common decency and basic customer service skills should be implemented in the training program here. Think I’ll close my Zales account and find a local jeweler who values their customers and doesn’t project their issues onto them.

My husband bought my ring from here 2 months ago. He said jennifer helped him find it and it's beautiful. It's a pear shaped halo ring. I came for a resizing and riley helped me. I got it back and it's perfect! We will be coming back for bands to go on the other side soon!

We have been buying from zales for 10 years, since my husband purchased my engagement and wedding bands from there. I recently took them in in January to have them resized and a small diamond replaced. They sent it off and I got a call about 3 weeks later (as expected) that they were back. I went to pick them up and the resizing was done but the diamond still hadn't been replaced so they sent it back off with an estimated return of 3 weeks again. This time my husband picked it up when they called and said it was back again. He brought it home where I realized the diamond STILL had not been replaced. I took it back that same evening to find out what was going on. Why it wasn't replaced and how they didn't even notice. They said it was sent to the wrong vendor, the vendor they sent it to doesn't even do their diamonds. When I asked how that was even possible I was told by a man working there (Not the young lady helping me) that it was not their fault and I had no reason to be upset with them and that I needed to complain to customer service about the vendor. About the vendor I was just told that THEY incorrectly sent it to? How is that not the stores fault? So now they've sent it off again but the expected return date now is over a month out. Why do we continue sending it off through Zales? Because we have the diamond protection plan that replaces them for free.nWe won't use them for anything else.

Hanny was wonderful. He is friendly, caring and professional. He went above and beyond!

I love this place, I got a my girlfriend a necklace with opals and the store is very clean. One thing that was strange was a lady came by and she was screaming at one of the employees. I've had an experience with that employee and she's really mean and careless. Last time I consulted with her i felt the anger she had and it felt like it was against me. Anyways, the set I got was from Jenna and Opal. Opal especially us great, she's funny and easy to talk to about jewelry cause I don't know much about it. They are so nice. I had to bring in my girlfriend's diamond earrings for an inspection and they were fast and very kind. I like this store. Unfortunately Kay's is closed still but Zales is just as good.