PMI Birdy Properties

Update, Sep '20: Birdy property management continues to be your top-notch choice in the San Antonio area. We wish Birdy had an office in the FL panhandle -- we would again hire Birdy, in a heartbeat. A prior tenant moved out and Birdy handled the transition professionally and with just a few weeks turnover time. This included a complete refurbishment of flooring materials and a complete repaint of the interior -- significant work. Other property managers take 8 weeks or more to complete a transition with this much work (and maybe longer, during COVID). Birdy kept us informed throughout the transition process, worked closely with us to make sure the work met our quality and price standards, and got it all done in a third to a quarter the time of other property managers. Kudos to Birdy: they continue to impress.nnUpdate, Oct '18: Birdy continues to impress. Jessica Case is a member of the Birdy team who does a lot of behind the scenes work, and has (quietly) been key to how Birdy provides top tier service for my wife and I. Just last week she let us know Birdy can provide credit reporting service with the major credit bureaus, so that a tenant's on-time rent payments help build up a tenant's credit score. Just one more aspect that sets Birdy apart and above other rental management companies in the San Antonio area.nnFeb '18: Birdy Properties has provided EXCELLENT rental management for our San Antonio home since 2010. We keep track of the rental management industry and Birdy Properties stands head and shoulders above the rest. From Brian, the president, to Jessica with tenant coordination and throughout the Birdy staff we have found a caring, attentive team who consistently provide superior service, both to us as owners and to our tenants as well.

I was very nervous of renting my first official office as a new business owner, but thank God I found Birdy Properties. Lorena and Greg made the rental process so smooth and made me feel cared for as a newbie in this rental world. They have been very supportive and are quick to answer any question I may have. I’m so glad I know my office space is taken care of by the best in SA!

UPDATED POST: After many hours, I was finally referred to the president of the company, Karen Birdy. She was pleasant and listened to our concerns. We were only asking for a fair look, and she provided that. We did get some money returned from our original disapproved rebuttal. She also stated they were going to do training with her staff looking at some of these claims—so that is good and I appreciate that. I’m hopeful it will help others in this situation. It’s unfortunate the amount of hours wasted and a threat to go to the Better Business Bureau to get here.nn——————nORIGINAL POST: I can see how this company is great for home owners, but not as great for renters. We tried to dispute several items like a dirty air filter and a spider web in the corner. The air filter was changed less than 30 days before move out (the date is even on the filter in the picture). Additionally, they force you to use one of two specific cleaning companies and I trusted that the cleaning company cleaned to the level expected by Birdy, so I find the charges unfair. They sent a response “charge stands” for the items. I’m not sure why there is a chance for mediation... it seems none of our disputes were considered. Additionally, we had to move out of state due to military orders so we were not afforded the opportunity to use any of the states tools to resolve this in person.

Victor and Lorena have been very responsive

The name caught our attention! Birdy Properties. Soothing. Vast selection of homes for rent and Victoria kindly provided a tele-walk through of a home that we liked. She provided guidance through the entire application process and was readily available to answer any questions that we had. This was probably the least stressful rental we have had and we are so thankful for that!nnSince we’ve moved in, Laura Hernandez, of property meld has done an exceptional job of ensuring that all of our maintenance needs have been met! Thank you Laura.