Kay Jewelers

We were greeted with a smile upon arrival. Elisa was the sweetest and most helpful person who attended us. I was looking for a band to match my wedding ring set (which I had purchased somewhere else). Unfortunately, my ring had been discontinued and I wouldn’t be able to order the custom band that fit perfect. However, Elisa was able to almost instantly find the PERFECT band to fit my ring. A great start to celebrating our 5 year anniversary this weekend. Thank you Elisa!

We purchased a ring in January of 2020. Within the year we have had to take in the ring 4 times, each time because the same diamond kept falling out. It was serviced by a different employee each time but always ended with the same result, the diamond falling out again. We even tried going to a different location with hopes of better service, but was told we needed to stay at the location where we purchased the ring. After the diamond fell out for the fourth time we asked the company what they can do for us; our only option was to get another ring of the same quality (which would probably have the diamond fall out again) or to pay more than our original price. We decided to have the ring serviced one more time and we were greatly disappointed. This time our ring was returned to us and we noticed they melted the metal around the diamonds. We expected the best customer service, but the quality of my ring has now diminished.

Me and my fiancé went back into this location to fix a issue we were having, and this amazing women named Lisa had a bright light of happiness and positive emotion and didn’t hesitate to help make our purchase and life easier.

Brandon really answered my questions quickly and professionally in regard to a ring cleaning. Excellent service here at May Jewelers!

Let me start with this, the original experience was amazing. Staff was super kind.nHowever that ends my positive experience with them. I went to exchange the necklace I had bought, same style I just wanted white gold instead of silver. The item I wanted to exchange it for was the exact same price and I was assured by the manager I would get the exact same price I payed for the first one ($100 off).nI payed 109.33 to order it and they were unable to give me a receipt. (I didn’t think anything of it, I trusted them). Things drastically changed when I went to pickup my order item. First I’m told by the girl who helped me with my first purchase that they will not be able to honor the price the manager had told me they would. Then when I go to leave they offered me 75 off. I was ready to purchase until they failed to apply my 109.33 to the new necklace. I asked what was going on and was told they can not find this transaction in the system. At this point I decided I had lost trust in them. They then nulled the purchase they had applied to my account without authorization, and I asked for my 109.33 back. I was told they were unable to provide me with a refund because the system won’t allow them too. So after about 15 minutes of me waiting for the girl helping me to try to find out what was going on, she assured me I would get my money back and she would call me the next day. The next day I receive a phone call telling me to expect a check in the mail. I figured all is fine no big deal problem solved. Was I ever wrong. 3 weeks later and no check. No communication. So what would have been an extremely positive review is now a horrible one. If I could give them zero stars I would. Do not shop here, and watch your wallet if you do.