Map
Detailed Information
- Place Types Jewelry store
- Address 1207 N Loop 1604 W #209, San Antonio, TX 78258, USA
- Coordinate 29.6107887,-98.5104769
- Website https://www.jamesavery.com/store_locations/james-avery-at-the-v
- Rating 4.3
- Compound Code JF6Q+8R San Antonio, TX, USA
Openning hours
- Monday 10:00 AM – 8:00 PM
- Tuesday 10:00 AM – 8:00 PM
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 8:00 PM
- Saturday 10:00 AM – 8:00 PM
- Sunday 12:00 – 6:00 PM
Photos
Reviews
Everyone is so pleasant here. You get waited on immediately if there's not a line! Service is great. Great place for last minute meaningful gifts. Who doesn't love jewelry! Everything from charms to bookmarks!
I went into buy a charm for my grandmother and when I told an associate with a clipboard by the registers I was ready to check out, she said ok and would find someone to take my name to GIVE HER, and then she’d help me. She looked for less than a minute and then started talking to other people and just let me stand by the charms waiting until I finally found someone myself and told them.nI work in customer service professionally and if a customer tells me they need something and I can’t find someone to help them, I will go out of my way to make sure they get it; the woman originally helping me did not make any effort from what I saw.nWhen I got to the register the charm I had been waiting for was taken by another customer RIGHT BEFORE ME. Which had I been helped, I would have been able to get it. The woman helping me at the register was very sweet and helpful and you could tell she was happy to be there and happy to help.nI will definitely not shop at this location again however.
I've often window shopped at the store. My husband bought me a butterfly pendant a few years back but I hadn't bought anything recently until preparing for Christmas gifts this year.nnThe family we chose to help with Christmas gifts had asked for several James Avery jewelry. I felt it would be a lasting gift. With covid, we were advised to take pictures of what we wanted with the SKU number and go to the counter when ready. I got the ballerina shoes because it was specifically requested. The little girl does ballet. I got the dove for another girl because I loved the intricate design and hope she loves it too. One of the boys asked for a cross pendant and I chose the plain Latin cross. One of the other girls asked for either the M ring or the butterfly ring. Those were slightly above my budget so I got her a $40 gift card instead.nnVery excited to give the gifts, knowing most of them are getting exactly what they asked for.nnThe only reason why I didn't give them 5 stars is that they didn't have any Black Friday deals. That would've been nice.
Lots of employees to help. Vincent was my cashier and he was so careful with the product and his presentation of the JA bags was perfection. He was really kind and patient. Great service! Thank You!
Very poor customer service! I went to return a graduation gift and the staff member accused me of trying to return a promotional item from over a year ago! Graduation just happened. Why would I keep an item from over a year ago? why would it be in their new logo boxes and all shiny and new? I got so frustrated I just asked for a different person to help me. It’s been a crazy stressful year and I didn’t even get to walk the stage at my graduation.nnI did not need some old white lady accusing me of being dishonest. She wore no name tag but had blue eyes, 80 style bangs, long brown hair in a tacky fuzzy hair clip. Supposedly she is a leader in the store according to the other person who I worked with. If that is true it explains the rude encounters other customers complained of. She is a poor representation of the company.nnCaryn stepped in, apologized for her, and was helpful. But it just left a bad taste in my mouth. I just had the return done as a gift card so I could leave. Poor attitudes and customer service is bad for business.
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