JM Curtain Designer and Blinds

I would give 5 stars for the blinds themselves, but a 3 star for customer service so I give them 4 stars.nnAfter little over 3 months, I received all the blinds for all the windows and patio door I ordered. They look wonderful. The quality is great and I’m very happy with them.nnI was not happy with the interaction of the company owner and his employees. It took over 3 months from start to finish. At one point, I felt the owner just avoided my calls and was tired of dealing with me! Not sure if that was the case, but it felt like it!nnThere was miscommunication internally within their company it seemed as they ordered the wrong blinds, some were discontinued, and other issues. They didn’t complete the install in one visit. Every person in the company I spoke with had a different story or excuse for the delays or missing blinds. Some had no idea... they just seemed very unorganized. Eventually, it all worked out, but it was an unpleasant experience.nnThe owner has called me and apologized for the experience I had. He explained his business was going through some transitions and with him traveling back and forth to Mexico it was difficult to keep the communication going. I do appreciate the call back and apology. He has assured me that they have improved since my order and it was an isolated incident and not something all of their customers experience. I’m not trying to ruin business for anyone so I’m being as honest as I can about my experience with them. I’m hopeful that should I need to work with them again in the future that *fingers crossed* it will go smoothly.