Granite Countertop Solutions

When I put my deposit down I was told it would be 2 weeks. Two months later, the quartz counters were still not installed. I was told that I could pick something else out because mine were held up in customs. Each different one I picked out I was told it would be an extra $2,000. I told them I would just wait. Then in just under 3 months they told me my counters arrived and sent a picture of the slab. I told them that it did not look like the one I picked out and was informed the picture could make it look different.nWell after they got installed we can tell that it is defiantly that it is not what I picked out.nDo not use this company.

I could give them no stars I would. I own a remodeling company and have worked with several business in the area for our clients needs and have never had an experience even remotely as bad as I've had with them, this Company by far has been the worst I've ever dealt with. Unprofessional, unreliable and just down right misrepresentative of the integrity you would think they have being in business. From the lack of communication, to the no call no show to uphold their part of the transaction....working with them has been a disaster to say the least. It's been several months and we still haven't received our tops that have been paid for and no refund. It seems like staff are all working together & lying for each others lack of ethics.

Unfortunately I have not had a great experience with this company. They did great with the sales part. But it was downhill after they got my first check.nI asked specific questions about the colors, I wasn’t told the truth.nI thought we had a plan for Install, they did something different. They did a shoddy job on install and to top everything off the counter top is cracking. It’s only about 6 months old.

You can't go wrong choosing GCS for granite needs. The people were very friendly and helpful with every need that I had. I had to go into the hospital during the time my countertop was to be installed and they went out of their way to work with me and help me. Oh yes the price was right as well.

Really wish I could give negative stars. We put a 50% deposit down on the 18th of November. Was told the one we picked was in stock. Everything was great at that time, but then it came time to install. They tell you we are coming out and don't show up or answer your phone calls. A couple of days before Christmas my kitchen was supposed to be installed. I don't know if they actually worked for Granite Countertop Solutions, I believe they were just helping. We found a few cracks and scratches in what they installed. My brand new cabinet was/is broke, it can't be fixed until the countertop is removed. They are supposed to replace the countertop. As you can see, it is January 23rd now and we received our first phone call from Claudia, where she was in complete denial and rude as if somehow this was my fault. She even went as far as saying my custom cabinets could not handle granite and that was why it broke, not the fact they were pushing and dragging the granite across it. My bathrooms are tore up waiting the tops and I have no bathroom sinks. They were supplying the sinks for my bathrooms. My family and I have to brush our teeth in the kitchen. We have NEVER been able to get them on the phone and have left numerous messages to no avail. Our contractor has been able to get ahold of her and he has also driven out there numerous times. They were supposed to have been out it seems everyday this week but got tied up on jobs according to our contractor. They were supposed to have been out on numerous occasions including today to replace the kitchen granite. They are filled with nothing but excuses which is inexcusable for business. I have attached photos. We are now forced to sue, unfortunately I won't get my time back but hopefully I will get my money back. All positive reviews seem fishy to me as the negative reviews all have a common story. DO NOT DO BUSINESS WITH THIS COMPANY!!