Prospera Credit Union Oshkosh

The experience I have had with this financial institution has been very mixed. When I open my accounts, personal and business, I was happy to work with their business manager because she was friendly, knowledgeable and really wanted me to bring my business there. But the manager who opened the accounts made errors and the prerequisites to move my business accounts there were not met. Working with their customer service staff I was able to get what I needed, but they are so small they only had one person who could do the work it out because they don't cross-train their people. She was difficult to catch up to, but very helpful once I did get to her and she was able to straighten out the mess the Appleton branch manager had made. Their branch offices do not conduct their procedures in the same way and this leads to inconsistency in doing business. At the Neenah branch I actually had to argue with the tellers to get a paper deposit slip to make a deposit. One time my account was connected to my sisters account and Prospera Vice-president insisted I did something because our names were not the same. There was nothing we did on our end because I didn't even know my sister did business there. In reality I do have my surname on my accounts, which my sister uses as her last name, but they refused to even entertain their was a glitch in their system. The Oshkosh office and manager is great to do business with, as well as the Menasha teller line. For the most part the tellers at all branches are very friendly and their telephone customer service is very helpful and able to problem solve with great skill.

Prospera has been amazing. Great Loan Rates, Great service! Glad to have a location in Oshkosh!