Sunglass Hut

Ask for Miss Betty, you will not be disappointed. Very helpful and friendly service. I was shopping for my father and I was able to find everything that I needed. Will shop here again.

Good customer service. Wish they had a wider array of options.

O.M.G. I purchased a pair of sunglasses in April 2018. The right arm broke off as I was taking then off of my face, approximately 6-8 months after purchase. Luxottica offered me a 50% discount on a replacement pair of sunglasses. I don't believe that is a fair offer. I tried to communicate with Sunglass Hut and tell THEM, about my issue, but to no avail. I communicated back with Luxottica and was sent an email link that I was told would communicate with Sunglass Hut and an area manager would contact me within 3 business days. Bull sh&%. I've been emailing since October, and I haven't gotten a return call, to tell me to go to hell, or nothing. The area manager at the Sunglass hut should be fired. I did finally speak with another Luxottica rep and requested to speak with a supervisor. She said she would resubmit my claim. I'll continue to wear Ray Ban and I guess patronize Luxottica, but Sunglass Hut? Forget about it. I'm a 20+ year customer of Sunglass Hut and I've probably spent $2000 during that time. And now Sunglass hut is treating me like hearing and/or trying to address my concern ISN'T worth their time and effort. Other Sunglass Hut locations may be good, but Hickory, NC has ruined them all for me.

The guy who helped me was awesome

Ok