Asheville Stay

Our group booked a trip for early this year. Covid hit and we had to postpone. Celeste agreed to allow us 1 year to re-book. We decided on dates and tried to re-book with her for 4 months with no reply. She recently replied that she has no rentals available and she refuses to refund our money. Poor service and poor communication.

Trip was cancelled due to COVID as we were a party of 13 and North Carolina has a stay at home order when our stay was planned. Given more than 1 month notice that we would be cancelling, but she STILL would not refund. Even though this is the listed cancellation policy of their website. Not sure what could be more extenuating circumstances than COVID Stay at Home order. Here’s the listed cancellation policy on the site. As of today we have not received ANY partial or total refund!n————————————nCANCELLATION POLICY.n50% refund of the total rate if cancellation occurs 2 weeks+ prior to arrivalnnno refund if cancellation occurs within 2 weeks prior to arrivalnn*unless we are able to rent the apartment for the same period, then we will reimburse accordingly.nnGuest forfeits the total rental amount:n– if you do not show up on the scheduled daten– if you change your reservation less than 15 days before the scheduled daten– if you leave the apartment before your scheduled date of departurennRefundable security deposit shall be refunded.nnHost reserves right to cancel at any time without notice.nnWHAT IF I NEED TO CANCEL BECAUSE OF AN EMERGENCY OR UNEXPECTED AND UNAVOIDABLE CIRCUMSTANCE?nWe may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control. Our Extenuating Circumstances Policy may require documentation..nnIn lieu of cancellation, we may extend a credit to you to be utilized any time within the calendar year following your reservation.

Was looking for a place close to the action that could comfortably sleep 10 guys. I don't think we could have found a better spot. Not once did we feel like we were on top of each other as the loft was large and spacious. And some of Asheville's best breweries were a quick walk away.nnCeleste was responsive when we had questions and was easy to get in touch with before we arrived at the loft.nnIf you need a place to stay for a large group, this is the perfect spot.

Have stayed here 3 times with groups of 10. Love it. Perfect place to stay to get a full experience of Asheville. Walking distance to so much, and just a short drive to everything else the area has to offer. Places are always clean, beds comfortable and the owner is always a text or phone call away from anything that might be needed. Hope to return again.

I adore Asheville Stay. Beautiful and thoughtful decor, delightful vibes... owner is incredible!