Kay Jewelers

Store was very clean and the staff was very helpful. I was assisted by a young lady named Jessy. She was able to answer all my questions. Due to her thoughtful and patient nature, I feel I got the best service possible. I was very pleased and left with exactly what I wanted.

Sam and Brooke were excellent! I highly recommend seeing them for all your needs. They listened and helped me find the perfect piece of jewelry I wanted. I will be a Kay’s customer for life!

Had to purchase a new set of wedding bands. It took almost 6 weeks for a ring, that did not need to be size, to come in. Worst customer service experience ever. The store staff did not care. What if we needed them for the wedding. No one had answers for why it was not there on time, why they sent one out to be sized, yet had to order another new one that did eventually come in. Will NEVER go back to this store. Please try any other Kay

Today is my promised date. I was told last week my rings came in early. When I arrived at the store to pick them up I was actually told the shop shipped my rings to another shop. They told me three days ago that shop shipped them back to the store but no one knows where my rings are. Why does it take days to deliver local with UPS and not have a tracking number!!!nUpdate:nThey store admitted to the shop lying about when they shipped it. And in fact, it was an out of state shop not local like the store had told me! It actually shipped 5 days after they told me it had shipped. But it still took me a day to get the tracking number from the store! They also told me it shipped over night but still took two business days to come in, which was over the weekend. Almost a week after the promised date I picked up my rings yesterday and they were junk!!! They didn’t even size my rings down, still can’t wear my wedding rings! And the solder job was very crooked and uneven!! I had to take the rings to a different jeweler to fix what Kay’s messed up! The master jeweler there stated that this was very poor work and in fact, have had a lot of people bringing in their jewelry for them to fix after paying Kay’s to mess their jewelry up! Still going to be another week without my rings to fix what Kay’s did! Wasted money with Kay’s and the joke of a warranty. Not to mention all the wasted time and stress they have put us through!

Great personable service. Great work on my diamond. I got it back like it was brand new! Sent them my wrap around ring too to add a couple new prongs and a small diamond that fell out. I highly recommend Kay Jewelers! Worth the 2 hour trip to the mall!