Bill Russell - State Farm Insurance Agent

UPDATE - 2/18/20: It's been two months since my accident and I am finally getting this resolved from State Farm. The original in network body shop kept pushing me back. I took it to another body shop (First Aid) with terrific service. Upon their inspection, the original body shop missed the estimate by a couple of thousand dollars. Now my car is totaled. And I ended up renting a car out of pocket for no reason.nnTo the office's credit, they have been trying to be as helpful as possible, but there's really nothing they have been able to offer. I found a new company who's rates are lower and coverage (rental car too) are lower. I'm sure State Farm's intent was not to be cruel in this claim, but until now at it's resolve, I feel that has been their impact.nnI am beyond disappointed in this unhelpful, falsely sympathetic State Farm office.nnI've been a customer of this insurance agency for twelve years. They've only made contact with me to tell me how they will not help me in just about any claim I've made. (twice in twelve years)nnThe latest came after a policy that transferred into my name didn't have rental car coverage? After an accident, I now have the entire rental car portion out of pocket. Why would you cover a car collision repair and not include rental coverage?nnTheir rates are the highest in town, and they didn't even bother to help lower rates to customers during the Pandemic.nnThe lack of personal touch out of this office other than to call me today and offer to sell me rental coverage in case I have another accident is deplorable. There are many other choices out there.

I’ve had State Farm car insurance for 30 years. Been with Bill Russell for 15. I have had a few claims and it is so nice to call and talk to one of the friendly staff to help work through a tough time. I’m really not a fan of calling a computer system or filing a claim online. Not being able to talk to a person is frustrating when your property is damaged. I give Bill and his office staff 5 stars

I've been with state farm for 15+ years. I shopped around after my auto increased 30%. I found a new company and now I am saving $600 (dead serious...i feel like a fool), on my homeowners and my new auto policy is $160 cheaper annually. My service was great up until a claim.

Staff super nice but...In three years i had two accidents (not my fault) and two windows replaced where rocks flew up. They cancelled me for claims history. But took their adjuster 3 weeks to get out to the car when it was at the shop. They dropped the ball and wouldnt extend the rental any further when the car wasnt fixed. Then when i got angry and finally called for answers, the rep transferred my call to another insurance company. I wouldnt recommend going here for insurence.

They've consistently gone above and beyond to take care of us and be proactive in making sure we have what we need!