Carolina Mountain Dental

Wonderful experience! Warm and welcoming, everyone was a true profesional from start to finish. I will definitely be back!

My daughter was in for a cleaning this morning... she is a type one diabetic and is 6 years old. I explained from the first phone call dropping her off was not an option. That we would require a private room. As we arrive I am made to feel like this is an annoyance. The hygienist did a very amateur job. I asked multiple times about doing sealants on her teeth. We had an appointment at a different office that advised this should be done after cleaning her teeth 6 months ago.( we came here due to insurance coverage) Instead of doing this or even discussing it, again I was told they only do that in the open area and that it could be upsetting because they have to hold their mouth open for a certain period of time.... so I said again, she can’t be away from me due to monitoring her glucose levels especially in an uncomfortable situation (esp with people proven to not understand nor care about a potential life and death situation) again.... nothing else said other than, “well she did good today” lol Medical staff need to be informed of situations like this, clearly you don’t get it, but the day you have a diabetic child loose consciousness due to your inability to provide proper care maybe you will. This place was a nightmare for us. Even taking her out to do xrays the “hygienist” didn’t understand I needed to get her reading first. Totally unacceptable. I’m honestly concerned if they even covered her appropriately due to her devices being susceptible to damage of an X-ray machine. You know the $2,000 worth of diabetic maintenance devices she wears! Again. Apparently not a concern to them. I mean, they didn’t even put a bib on her to “prophy” her teeth. A device used to polish. But this is what the “hygienist” used as a cleaning tool. Lol I was literally in shock at what we experienced here today. Non educated staff. Not a sterile environment. Not professional. Not attentive to the patients needs as a type one. We will not be returning. Dr.Yurko in waynesville is absolutely awesome!!! And I would rather pay out of pocket for proper care then to have my child undergo this again. Awful experience.

Very disappointed in regards to their billing practice. I was provided a quote for cleaning/scaling for 2 visits for a total of 600.00. Asked if they took my insurance and they said, of course we take Aetna, but wasn't informed they were out of network, therefore I ended up paying $900.00 out of pocket. Plus they received partial insurance payments too. When I talked with the Billing department and asked for help and clarity from her or talk with the Dentist Jeffrey Efrid no such call back or help was provided. When I called back to the billing department, she stayed there wasn't anything they could do so I just paid the bill. Buyer beware of their billing practices before you commit. Every office should be fully aware of how much an insurance provider will cover before providing a rate quote for services, plus I had Aetna, not an obscure insurance provider!nA KNOWLEDGEABLE Dental office should be capable of answering not only do you take Aetna insurance, but you are either in-network or not. This make a huge difference on what I should pay. Your office quickly stated yes to the insurance and incorrectly based by quote, not estimate of said guess, I wasn't provided anything to sign as your lengthy rebuttal stated. Again, buyer Beware of stated dollars for service rendered.

The staff is always very courteous, caring and professional. I know they really care about providing the best possible experience for me. I feel my complete medical well being is most important to them at all times.

My husband and I both went here-- just a routine cleaning for me, an old crown issue for him. The dental hygienist was friendly, efficient, and helpful. The dentist explained things very clearly and went over pros and cons of my options, and was happy to answer my questions and not rush me. We will definitely be back to Carolina Mountain Dental.