Gulf Coast Pediatric Dentistry

Dr. McCabe is by far the best pediatric dentist in the area!! I have referred a few people to her and they have all had similar experiences. She truly cares about each of her patients and is so good with the kids. The office is always very clean and the staff is so sweet.

Ever since we started coming here my 9yr old daughter loves going to the dentist. Both my girls go here now. They have the most patient, gentle, friendly and upbeat staff. They are amazing!

Warning, long review!!n(This review is for you, office staff!)nnI was not even able to make it to the actual appointment to be able to review the hygienist team due to my child and I being in contact with someone who tested positive for COVID. This is 100% understandable, I mean, I was honest on the questionnaire, I would never want to jeopardize the health and lives of others...nnnow what’s NOT understandable, is I did not find out that the appointment would not be able to be completed until I was outside of the office at the appointment time. Very inconvenient. I had to pull my child out of daycare during nap time, leave work, just to be told that they would not honor the appointment.nnI am dissatisfied and disappointed because they had advance (5+ day) notice of our possible exposure, and not one time did they send a friendly “text” or courtesy phone call indicating the “guidelines” they are following.nnSpeaking of text messages; they send plenty, and they mention something along the lines ofnn“[name], welcome to Gulf Coast Pediatric Dentistry! Your appointment is scheduled for [date] at [time]. A legal guardian must be present for all new patient appointments. To limit exposure and maintain a healthy environment our waiting room is only open to scheduled patients and one parent/legal guardian. Thank you.”nnNow this is a separate incident I am referring to so I don’t want to lose you here.. but the overall message is poor communication and lack of accountability. Keep that in mind..nnI am very much capable of reading and understanding what the automated text messages say. The staff members; however, at two different times, VERBALLY said:nn1. It was okay for someone else to bring the child as long as they have documentationnnandnn2. “Our office would not let someone who is not the child’s guardian legally sign consents for the child to have dental care... the parent or legal guardian needs to be at the first appointment to sign the consents then whoever else can bring them to future appointments”nnOK COOLnnI am disturbed by how aggressive one in particular staff member (didn’t catch her name) harped on the “text messages” and “policy” but not one time apologized for any inconveniences the office may have caused, including when their own staff member said it was okay for someone else to bring a child to the first appointment.nnSo after the first incident I showed up to my child’s appointment to sign consent and head back to work.. right?nnWell guess what?... SURPRISE!nn“The parent or legal guardian has to stay for the entire first appointment” ud83dude05 I’m over them I tell ya, making rules up as we go now eh? Where’s that in the “text messages”?nnThis incident is minor.. we are not established patients here BUT the ethics behind the lack of accountability about the situation is what bothers me. Obviously they feel they can do NO wrong because “it’s in the text messages! ud83dude03”nnNEXT CLINIC!! Because we will not be returning.nn(I must say, I believe it was Tiffany who I spoke with that was the much nicer staff member. She deserves a Starbucks gift card.)nnBut throwing “text messages” in parents’ faces when there are actual humans in the office that can very much so, provide more informative, precise, straight to the point information in a timely manner, isn’t cool!!nn- signed, in & out

Dr. McCabe and staff are so sweet and caring. Best pediatric dentist on the coast, I highly recommend!

Love this dentist for my 3 children. Very friendly staff. The Dr is amazing and so great with the kids. Even during this whole pandemic, they have been handling things well and very organized. Clean facility and very kid friendly.