REMS Inc

I've had an over 17 year relationship with REMS. Always professional and trustworthy. Together we had had to deal with some of the difficult situations that come with leasing turnover, but they make it about as painless for me as I could ever expect. Highly recommend. I have directed other owners to REMS who continue to thank me.

I don't EVEN want to get into the details, but they have to be the most unresponsive, disingenuous company I have ever done any business with. I feel bad I have to even leave one star. They managed a property I rented, never answered calls, their online payment system never worked, they never fixed ANYTHING, then took no responsibility when the actual owner charged me for a dead lawn. They would not come repair the sprinklers, and the neighbors all told me the lawn had been dead for years. This is the only bad rental experience of my life.

Ok, I have never had a positive apartment experience before this. I am actually going to renew my lease with them. Previous apartments tried to screw me out of every dollar they had but here, the manager is awesome. Autumn worked with me and my girlfriend and got us a really good deal. I've had a couple issues and maintenance was dispatched within 30 minutes. Our water heater broke and they got us a brand new one the next day. Most of the community is nice considering the area, and the buildings themselfs are pretty nice. If you're out looking for somewhere, give place a tour, it's really good. Oh, and there is no bugs! It's hard to find places that don't.

REMS is a TERRIBLE! company. Our lease was directly with our landlord. We lived there 4.5 years, paying monthly rent early or on-time before they moved out-of-state and hired REMS to manage the property. After four or so months, we were left with a note on our door (I was at home in that area of the house and never heard a knock or someone ring the doorbell), addressed to John Lund, the America First President and CEO, who's signature was on our monthly cashier's check, telling him to pay an additional $560 or move out in 3 days. After calling their office multiple times, leaving several messages, and writing a few emails to find out why we would owe $560, they had no answer! A week or so later they decided we owed water, sewage, and garbage for the past 4 months. It was in our lease that the landlord would pay all three, and we had not otherwise received written notification (as required by law) that would change or signed a new lease with REMS. It also quickly became apparent they did not have a copy or did not look at our lease, as they did not know our names or what was or was not included in the lease. I asked to see the bills to prove the total, and as one can imagine, water, sewage, and garbage per month for less than 800 sq ft. came nowhere near $140! They lied about correspondence, which I have the emails to prove and statements from our neighbors, and they also wrote us up and threatened to fine us for not taking care of the lawns and garden, which, again, stated in our lease was the landlord's responsibility. REMS became so ridiculous and difficult to contact and work with that with my husband having left in the interim for an out-of-state internship, my visiting 71 year old mother, two children under 5, and I moved our belongings out and into a storage unit. Landlords, they chased away quiet tenants who caused no damage to the home (the landlord's ex-husband who originally rented the place to us did our walk-through and was so impressed with the cleanliness of the place he gave us back the full refundable portion of our deposit), paid early or on-time every month for 5 years, and even shampooed the carpets on the way out as gratitude for living there, despite how we departed. It took 4 months, and actually 2 or 3 weeks of correspondents with the company and involving a letter from our attorney for us to decide that moving 5 years of our lives would be better than dealing with REMS. We learned from our neighbors who kept in touch that from July to October they had already had two different tenants in that property, one of which the police had busted down the front door to arrest. Renters, you have been warned.

Scammed me out of money asking me to apply even tho I showed them the kind of credit I had. Told me to apply and said there’s a good chance. So I did, and after 90 dollars they told me, jk we can’t. Uh, ok. Just wish you would have said that when you saw the credit in the first place and not stolen my money.