Dr Fred M Hilburn, II

The dentist is OK and the staff is really nice however, they are very touchy if you question them about the billing. I had to get in an argument with the dentist just because I didn't under stand my bill and the secretary would not work with me. I have to be confident my bill is right and they should be able to handle a few questions with out getting so defensive. Somethings is not right about this place. I will not be back.

He's the best. Have been going to him for years. He knows how to give a shot without inflicting pain ( huge plus), very friendly, thorough and his staff is wonderful.

I have had an uncomfortable experience in Dr. Hilburn's office. The second day of visiting his office for an implant, I noticed some of the tools he was supposed to use in my mouth were not clean. I politely mentioned that to one of the ladies working there, since I didn't want to make him feel bad. It seems that Dr. Hilburn didn't like to hear that from a patient (me), for he was dry/cold with me from that moment on! (Not that he was the nicest guy before that either!). After those first visits, I have been in his office a few more times. Every time he was uncommunicative and seemed annoyed. Since I always give people the benefit of the doubt (maybe he had a bad day that day?), I didn't take it personally and kept being visited by him.nnYesterday, I had an appointment for a filling. But also he checked the bite of the implant I had done there a while ago. I had never heard of a dentist polishing a tooth regularly in order to 'adjust' whatever it is he needed to adjust. But I respected his decision, since he is the professional. Given my curiosity and desire to learn, I asked him why it was necessary to do so. And instead of explaining it to me in a polite way. He pretty much snapped at me with a short explanation of someone that wants to make someone feel like an idiot. NOt cool. I think Dr. Hilburn is a good dentist, but definitely not the best. As a patient, I have always felt rushed while being visited. He does things quickly because he is dealing with other patients simultaneously, or needs to rush to the next! And P.S.: My parents, in-laws and other people I know have never heard of polishing implants...nnIn short, maybe Dr. Hilburn is too arrogant and feels bedside manners aren't important. But for most people that is a sign of the quality of the person and professional you are. I wish him luck and hope his business goes well. He is definitely not going to see me around again!

I was a patient with Dr. Hilburn for 15 years. One day I had a question about my bill that I did not understand. The secretary quickly became emotionally unstable and hung up the phone on me. I called back three times and each time the secretary would pick up the phone and hang it up immediately without answering. It was very unprofessional and when I talk to Dr. Hilburn about it he accused me of being the one in the wrong. The entire situation did not make any sense. I will never return there.