Map
Detailed Information
- Place Types Car repair
- Address 615 W 1600 S, Springville, UT 84663, USA
- Coordinate 40.1439504,-111.6220433
- Website http://www.lkqcorp.com/en-us/
- Rating 3.5
- Compound Code 49VH+H5 Springville, UT, USA
Photos
Reviews
I’m not one to write reviews but people who are thinking of using this company should take their business elsewhere. First off when we called about a price estimate, one of the sales reps blatantly lied to us about price and what would be included. We needed a bumper and we were told multiple times that this company had a paint shop and a paint job was included in the price. We’ve never used this company before and didn’t have any reason to think he’d lie to us. We needed three different parts and he told us that he would order them and we could come pick them up on Thursday. He told us to just say his name when we got to the little walk in store and he’d come down from his office. My husband multiple times on the phone said and the paint job is included right? The sales rep said the paint job was included in the price.
We wait the week and head to lkq ready to pick up the parts. When we arrive we mention the sales rep name and the store worker told us that he doesn’t leave his office. We told her about the parts we were there to pick up. Non of the parts were ordered. He lied about that. She did have the bumper in stock though. We asked how long it takes for the paint job before we could take it home. She’s literally bewildered. They don’t do paint! Nor do they have their own paint shop. She kept us waiting for an hour and a half while she would look something up and then she’d help any customer who came in before looking at us and asking my husband for phone number for the thousandth time. We were there first but obviously we weren’t her priority. Finally she gets the parts ordered and says we’d have to come back again to pick them up. We were not happy. We also live an hour away and took time out of our busy schedules to go to LKQ. As we pay for the parts, There’s an issue with the keypad. she said the payment didn’t go through but we saw on the computer that she had to click a button that showed this would be a duplicate charge. After that she told us that the parts would be there on Tuesday but that she would call us. The parts came on Thursday! We waited two weeks for those stupid parts.
We came today. And they had double charged us on the parts which both charges went through. We were absolutely done. We went into the with store no acknowledgement from the lady up front and stood there weirdly until another worker saw us. We talked to him about everything and he finally helped us and got things sorted out. It took a half hour for him to do twice as much as the other worker did for us and she took an hour and a half.
I can confidently say. We’ll never use this place again. I don’t like to be lied to. We were absolutely scammed and then received horrible customer service. There are cheaper places to get your parts with ten times less hassle. Go to a local salvage yard before you come here.
Best place to buy a used part. People are very helpful and courteous.
Read some of these unreasonable negative review of typical huge entitlement mentality people. Cant please them all.
Definitely recommend.
Called about a used engine. Chad enthusiastically answered my litany of questions well enough that here I am writing about it.
Best place to get some car parts when autozone is to much
Worst vendor in the State. Lose your paperwork, unorganized, can’t read, can’t remember, and literally don’t know how to do their jobs. Just by online from someone else. You’ll get it quicker anyways and it’s cheaper.
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