Sally Beauty

Always shopped here. Nomore, not again! Young lady with brite reddish hair, short cut n piercing s. First off waited almost 20 minutes past opening time to get in...then she rudely asked about me having a mask...not hello, not good morning, sorry you stood out n came to door several times before I even acknowledged you ma'am. So I walked right on in ...shelves not to well stocked n messy..never seen this store this way...and most other clerk's always ask, May I help you...so I spoke good morning to her. .she refused to speak...had to ask for item I couldn't find. The reply I got was no we don't have any, could be in back ! What? What? On me I'm staying out of this place...found a hugh beauty supply with a hugh selection. In Buford.. out by Sonny's bbq..go check them out...and willing to help you...

My recent experience at this store prompted me to write a review . I am not a professional hairdresser, but I am a customer occasionally, in this retail store. For a small store with a bell on the. door, I should not have had to stand at the counter before any of the employees even recognized I had come in, or said hello.nStocking shelves, and chatting with each other seemed to take precedence over greeting customers. I felt like I was interrupting!nAfter a few minutes, I finally had to interrupt the two employees fixing shelves to ask about a thinning shears. I was pointed to a wall, “over there” and neither employee approached me to offer help or recommendations. I should have left, but I picked something out.nnI had to ask if I could pay. I was asked if I wanted a bag, which was another 15 cents to take my $36 shears home! I declined.nI wish the person checking me out would have explained that shears were not returnable. I did not read the back of my receipt at the time. After seeing the same shears at half the price on Amazon I brought them back the next day. Obviously, I would understand the policy, had the item been used. The shears were still attached to their cardboard backing with zip tie still in place. I was told I was not allowed to return or even get a credit for shears.nWith the current situation, and businesses going under, I can’t see how this store remains in business. They certainly could use a lesson in customer service. I will never go back.

Very nice associates knew their stuff.

Sabrina was so helpful both on the phone and in person. She was kind, patient and very personable. It was the best customer experience I’ve had in Sally in the 3 years I’ve been going there. What a wonderful employee!

I live in Gainesville but i will drive to sally flowery branch , I had a situation in Gaieanville store and drove to flowery branch, two young lady help me and they took they time to understand my situation and help me to bought the CORRECT product to help me to save my hair for not cutting it. thanks for the great customer service.