United States Postal Service

I am updating my rating from one star (previous review below) to three stars, or Neutral. I am doing so based on this Post Office location now having a new Postmaster, who seems to be a sincere person and is doing what she can to turn this place around. I'm sure everybody living in the 30047 zip code is hoping for her success.nn(Previous review) -nnOnly one star because zero stars is not an option...nnThese types of problems have been persisting for years, but my most recent bad experiences compelled me to write this review. It is also worth noting the reviews the 30047 location has received on Google and Yelp. I don.t normally look at either one to further form an opinion about a Post Office , but did so recently. I was not surprised at both the sheer number of low scores and almost uniformly negative comments posted. These are remarkable in that this represents only the people who have taken the time to post negative reviews. I am certain that many others, after a bad experience, simply stay away as much as possible or silently fume at the dismal performance of employees at the Lilburn Post Office.nnBased upon (mainly) my personal experience and what I have read online, the 30047 Post Office apparently has a sick culture and poor leadership that tolerates substandard, disinterested and rude employees. They are so horrible it's even conceivable that this wretched behavior is being actively encouraged - that would explain what is happening there. It's amazing - this Post Office location is the worst. It is completely broken, and nobody in the USPS cares to do anything to improve it.nnUSPS upper management needs to make some drastic changes at this location, or It will never turn around and the online scores will continue to bottom out.

I visited this location because I had to pick up certified mail. I wish that they would hire additional postal workers. Most of the time the lines are long. Moreover, the employees do the best that they can with the resources that they have! I commend the employees here for remaining calm under stressful conditions. (:

I went to the Lilburn post office on Lawrenceville Highway, Saturday, December 11. I am giving the post office three stars for each of the three employees that were handling customers.There were two employees at the counter, and a third employee was managing the line in the lobby. Several customers appeared to be surprised that the post office was so busy two weeks before Christmas! The three employees, as I observed them, were polite, professional, and efficient.nnThe lobby and the customer area lacked sufficient mailing supplies for priority mail. In addition, the postal machine in the lobby was out of order except for dispensing stamps. It seems that the Postal Service would make maintain these machines Frequently during the busy holiday season. I, for one, could have mailed my package myself if the machine had been in proper working condition.

The postal workers appear to try their best. However, the lines are long and there are not enough customer services reps. I visited this location because I had to pick up certified mail. I wish that they would hire additional postal workers. Most of the time the lines are long. Moreover, the employees do the best that they can with the resources that they have! I commend the employees here for remaining calm under stressful conditions. (:

Every time I come here they are so nice and professional. I know they deal with a lot of nonsense but they are always so sweet and patient. The lines can get pretty long as well. Keep up the great work!