Map
Detailed Information
- Place Types Bank
- Address 4009 Five Forks Trickum Rd SW, Lilburn, GA 30047, USA
- Coordinate 33.8701346,-84.0908296
- Website https://www.suntrust.com/
- Rating 3.8
- Compound Code VWC5+3M Lilburn, GA, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
We have 7 accounts here including a business account and have been a customer for 5 years. We will be trying another branch due to such poor customer service. We had fraud on our account and it took two weeks to get atm cards and checks to have access. They really get confused and drop the ball when there is an issue.
Everything went great I just cashed a check and I’m not even one of their customers. Two forms of ID about five minutes in the drive-through
I visited the Lilburn location,4009 Five Forks Trickum Rd SW, Lilburn, GA 30047 I am writing to inform you about the unacceptable experience in which occurred at this location. I went to get some information about my business account, not about taxes, just if I need some information from my account for my taxes, very clear ans self explanatory. I asked a woman name Sandra Times, If is able to help me, she seemed to be confused, or if I can speak with someone about it, she couldn't answer my question. She assured me that nobody will be able to help, which was in a rude way, except the teller, after I explain to her several times. I was be very disappointed, walking out, when she call me rudely and told the teller SHE DIDN'T GET IT BECAUSE OF LANGUAGE BARRIER, THESE LEVEL OF DISCRIMINATION AND PREJUDICE IS UNACCEPTABLE and likely to write a review about being dismissed, and mistreated to; not once, or twice, but three times directly to my face in front of clients in the lobby and never received this kind of treatment before. As you know, Honesty and Integrity are two of the biggest concerns of banking customers. I questioned everything that has come out of her mouth, including her explanation of my ethnicity. I informed her that the disrespect in which she showed towards myself and all other present clients, would be reported to her Regional Director, and that reviews of concern would be written on social media. She didn't even apologize for her rudeness. I refused to let this go since discrimination is against the law. The laws in this country are dedicated to promote businesses that provides equal opportunities for all and is free of discrimination, harassment, and retaliation. To help employees avoid actions and/or statements that can be considered inappropriate, it’s important to fully understand these behaviors:nnDiscriminationnThe differential treatment of an individual or group of people based on their race, color, national origin, religion, sex (including pregnancy and gender identity), age, marital and parental status, disability, sexual orientation, or genetic information.nI hope that your acknowledgment of this situation will benefit your company brand and integrity.
No matter what you will have to wait in line. Most of the time theres only 2 tellers working and always one standing around. When theres a huge line someone should help out. Then after you wait on line 10-15 minutes they still charge you a $7 fee. I hate this bank. So glad th
Never had any issues great service
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