Brilliant Earth

I’m keeping this short, but I could write a novel. DO NOT do business with this place. They are not a legit business. We drove 5 hours to the Atlanta showroom. We spoke to inventory specialists beforehand to ensure they had the 3 settings I was interested in, as this was the whole purpose of our long trip. They told me they had 2 of the 3. I was disappointed, but okay with it because they had my #1 available. Once we arrive, we find out they only have one of my settings available (my bottom choice). Those weren’t just “suggestions”—I was set on one of those and we were ready to buy that day. The sales girl was nice, it wasn’t her fault. She was trying to get me to look at others but I knew what I wanted and it wasn’t there, as was promised. Although I was nice, I can’t explain how furious I was/am. I was told my settings were not popular and there is only ONE ring in these settings, and that ALL of the stores share. They ship them back and forth as needed. What?! There are 9 showrooms across the US. What kind of business model is that? She said we could make another appointment and request the rings again, but there’s no guarantee they’d be there. She said if a store has the ring and it’s requested by another, they must send it. We were told if we pay 50% of the price, they could ensure that the ring would be there on our next appointment. If we didn’t like it, we could get a refund. So basically we’d have to pay thousands of dollars to TRY ON a ring. I was honestly speechless. We would never do that. And if I wanted to buy a ring, sight unseen, I would have purchased online. I’m just amazed, and not in a good way. I’m so disappointed because I LOVED the look of the rings. If we were treated right, I would’ve purchased a ring, recommended to all my friends and been your biggest cheerleader. Do better Brilliant Earth.

Wow I was so impressed with Brilliant Earth’s wedding band collection!! I’m definitely going to be purchasing from them!! I felt listened to and welcomed in my most recent appointment. I HIGHLY RECOMMEND

The ladies at Brilliant Earth are so friendly and helpful! I was in-and-out of the venue for a resizing in 5 minutes. They also follow Covid measures, making the venue feel safe and clean. Definitely recommend!

This is the friendliest jewelry showroom in Atlanta. Their products are GORGEOUS and the staff is absolutely AMAZING. They are friendly, knowledgeable , and helpful. You could not ask for a better shopping experience in a such a beautiful location.

My GF and I had a great time in our appointment last week. I can't wait to surprise her with the ring of her dreams!!! Brilliant Earth has an amazing collection!!