Map
Detailed Information
- Place Types Local government office
- Address 1522 W 3rd Ave, Albany, GA 31707, USA
- Coordinate 31.590594,-84.1863214
- Website http://www.ssa.gov/
- Rating 3.1
- Compound Code HRR7+6F Albany, GA, USA
Photos
Reviews
Ms. Edwards of your staff is an outstanding employee. She conductednmy interview for survivor benefits, and she was so knowledgeable. Innaddition to sharing all I needed to know, she had such a kind spirit in working with me on my application. It is refreshing to be able to havensomeone like Ms. Edwards to assist when you are working throughna subject like survivor benefits. You could tell from her voice that shenwas genuine and was willing to go the extra mile in assisting me. Employees like Ms. Edwards are hard to find these days, and I would hope you would recognize her for her commitment to doing the bestnfor those that she serves through her job at Social Security Administration.
So many things we used to do in person have to be taken care of by phone now because of COVID-19, and I certainly do miss the face-to-face lifestyle. But there are some very kind, patient and caring people who work for the Albany Social Security Office. They will very kindly and patiently take all the extra time that is needed when having to use the phone instead of being there in-person. Much appreciation and thanks to all, with special thanks to Ms. Edwards.
I have been having the most difficult time getting the answers I need from this office. Different people tell me different things. I've been intentionally hung up on. Some cases I've been spoken to very rudely. Not to say all have been rude, on occasion I've had a couple very understanding people, but for the most part, not so much. I have been made to feel as if I am bothering them and have been told that I am not the only one going through hardship. All I'm asking for is help with something due to me, not asking for a handout. I have for the most part been very disappointed in the customer service experiences. Just would like to be treated with respect. Again, I have had some good people, but the bad outweighs the good.
I have worked with Mr. Hughes for a year now, and he is always willing to help with any problems I may have with filing claims or questions that I don't know where to find the answers to. He is the ONLY one that will return my phone call when I leave voicemail asking for help understanding something pertaining to the disability process. Very knowledgeable and patient.
My mom was having issues with updating some of her information. She called and spoke with Ms.Arnold. She was extremely nice, patient, and helped my mother with all of her issues and concerns. I’m very grateful for people like Ms.Arnold.
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