AAA Toco Hills Car Care Plus

I went to this AAA location on TOCO Hills for a simple service. All ladies beware of George the front desk sales person. He is unethical and is only interested in selling products and not interested in taking care of customers service request. He ran up a bill on me totally unrelated to what I came in for.

Overall it's a reasonable place for car repairs, but (without naming names) your service level and amount of $ you pay depends quite markedly on who your service person at the desk is. I know it doesn't help if you are a new customer. Just beware.

I had no choice but to have my car towed here with a flat tire. This is a AAA service center. My 2016 Kia Soul didn't come with a spare, only a air pump. They towed it there on 3/8/2021 around 6:15p. They close at 6, which I was aware of. I called at 7:35a 3/9/2021 and spoke with a gentleman that works behind the counter, who I didn't catch his name. I informed him of my situation and he told me that they had not checked the drop box yet and that it would be a while before he could check the vehicle out. I told him that I would come there and wait because I don't have any other transportation. To be fair in my review, I did not have an appointment and this situation was beyond my control. I got there at 7:55a. the gentleman behind the counter entered my information in the system. He called me back up 3 hours later to explain my tire situation and options. My tread depth was a 2 on 2 tires and a 3 and 4 on the others. The one that was a 3 was the flat tire. He said it was best to get 4 tires. He said the warranty that I had from Walmart probably wouldn't be valid any longer since I drive my car a lot and have high mileage and the tread is low. I shook my head and agreed. My quote for 2 tires to install would be $367.50 or $369.00. (I can't remember the exact price he quoted me). I almost blew a gasket! I thought to myself, I could get 4 tires for that price and they wouldn't be Walmart tires either. As I looked down at the paper that he had, the Technician wrote down wheel alignment and tires as the recommendation. I told him I just got a 4 wheel alignment 2 weeks ago on 02/20/2021 and I don't need another one. (I have my receipt to prove it). He started explaining to me the reason why I need to get one when you get new tires. NO YOU DON'T HAVE TO GET AN ALIGNMENT WITH NEW TIRES, especially since I just had one! After I told him that I would get 2 tires, he told me that he'll put it in the system, they have to bring the tires from the warehouse and it would be 1 to 1 1/2 hours. At this point I had been here over 3 hours. I went to several stores in the plaza, came back an hour later, sat down again, waited an additional 40 mins and went back to the counter to talk to him again!! He said they were balancing the tires and was almost done. As I'm waiting, I hear a gentleman at the counter telling the female worker that he had an appointment over an hour ago and his car is not even in the bay yet. She apologized and told him that 2 people called out and it has put them behind. Why didn't she tell him that when he first brought his vehicle in so he can make a decision whether he wanted to wait or reschedule? My opinion is that no one called out, they were behind schedule and that's the best excuse to give. 6 hours, 15 mins later I'm checking out. I'm so frustrated, I just pay my bill and leave. When I get to work to review my charges, them fools charged me for an alignment after I told him earlier that I just had one!!! I will be contacting Corporate and complaining about this entire process and asking for a refund on the alignment! The most AAA can ever do for me again is a lockout, jump a battery or tow my car home!!! This is the first and last time they'll ever see my car at a AAA auto repair shop!nFYI. There were over 35 cars in the lot and when customers would call in with their car situation, they continue to tell them to bring their cars in, even though they are sooooooo backed up on work. Poor Customer Service.

I visited the AAA Car Care Plus for an all-wheel alignment. I, being a AAA customer, received a coupon for an oil change OR wheel alignment. I made my appointment and was not there longer than 30 minutes. I had purchased New tires and wanted to keep aligned correctly. I had not been to this facility before, but have received offers to visit and try services. I am impressed with the service. I will be returning.

We had our car towed to your service center. We are AAA members. The staff could not have been more friendly and helpful. They took care of our problem and our car and I am very grateful.nnThanksnKevin M