City of Grovetown City Hall

I am absolutely disappointed with the City of Grovetown (utilities) and this is just a word of caution to others doing business with them. I moved out of state a few months ago and prior to my move went in to the office to settle my final bill. I understand this bill would be sent at a later date so all usages could be reconciled and paid in full. So I left my forwarding address (a form the office carried) and the representative behind the desk took this with a copy of my drivers license. I did the same for Georgia Power and other bills and I received other final bills a month later.nnOnce I left Georgia, I resided at my primary address (the one I left them) for about a month then moved once more which was in the same city. However, during my moves The City of Grovetown had a contact number which hasn’t changed in over 15 years. Did I ever receive a bill or a phone call? I also had my mail forwarded (USPS) for both moves and I still received nothing from them but what I did receive was a nice collection notice from ACA.nnI always pay my bills on time. However, when all I ask is to forward my final bill and I leave all avenues open to contact me so I can settle what I owe and I can’t even receive my bill, come on City of Grovetown, you can do much better than that.

I went it to turn on our water for a rental and the lady at the front desk is very rude. Even my husband said she was. I called back because I lost a receipt and the lady again was not very helpful so she transferred me to another employee named “Morgan” and she was super nice so thank you Morgan for treating clients in a pleasant manner.

Excellent place to live I've never had any problem with any of the government people or City Hall people I just love it here

Why pay for services if you can’t get the service? About every 3-5 weeks I’m calling complaining about trash pickup. Advanced disposal is the worst and help from city employees not much better. A rip off....

They have a drive through to pay your utilities, cute. Be sure to set up auto pay through your bank. Their third party payment service is weak.nnIt's a little bit of a cluster hooking up water. Appointments are not allowed. You must be on the property and you cannot speak with the technician directly. Everything is communicated through the office personnel.