Confetti - The Party Store

love this place! They have everything and more that Party City has, but at a much cheaper price. The owners are super friendly and they are always a blessing. If you’re looking for party supplies, balloons, toys or even gift items... This is the place! Also... If they don’t have it in stock, they will order it for you.

Unfortunately, professionalism, integrity and quality are lacking by the owners/operators of this establishment. Initial interaction seemed acceptable to say the most.nShort version: I brought an issue with purchased merchandise to the owners attention. I was blamed and belittled instead of respected and offered options that promote loyalty and future patronage. I suggest the owners seek customer service/ satisfaction and problem solving skills or training. I’d encourage future patrons to be careful in inspecting merchandise with more than a quick glance before leaving the store. It’s helium, temperature matters and how you transport the balloons matter (this was NOT my issue) the actual merchandise was defective.nnBig issue: Being the sole party supply (party focused) store within 15 miles gives this store an advantage it does not deserve. Outside of asking if the establishment offered a military discount -(they do not, totally acceptable though)- I paid for my order without hesitation and even added new items following my initial checkout. All in all they did not have exactly what I wanted but I was unwilling to travel to Savannah to a major chain (I definitely should have) and made do with the merchandise the store offered. I contacted the store to seek remedy after 1 out of the 16 balloons purchased (the most expensive balloon) completely deflated. I accept responsibility that I did not turn around immediately after hearing a hissing sound before exiting the parking lot. Quite frankly I had day of rush in full effect. Nevertheless, the owners handling of my issue was belittling, disrespectful, and completely unprofessional. The owner specifically stated, “You’re a one time customer and I do not care. Do not come back if you don’t like my answer”. Never was a solution offered even after my prompting the owner to meet me in the middle. It is important to note purchasing helium balloons is not a novelty to me as the owner ascribed I did not take care of the balloons and was this was “a first for me” (I am still trying to figure out how he arrived at this conclusion). It was to my benefit to care for the balloons and I am willing to own my shortcomings. Longer story shortened, do not expect courtesy (even when you offer to help shoulder the burden). Do not expect great quality.nWhat would have made it better: “ Ma’am I apologize for the inconvenience this has caused you and where we are unable to decipher if your actions or the actions of our personnel were to blame we appreciate your business and would like to offer you a) a replacement ballon on us, b) a replacement balloon at a fraction of the original cost, c) a future credit with us (5-10%).”nPeople want to feel like people especially when the spend their money and want to support “the little guys”. Respect and value go a long way, do not expect this at this merchant. Hopefully, this experience was as much a learning experience for the owner as it was for me.

Love all the stuff in the store..nVery good costumers servicenThey got everything you need for every occasion party

you have to come and check out the confetti store has a lot of good party items here the service here is wonderful there make beautiful decorations. I have never been disappointed by the service.

This is now my ONE STOP for all of my party needs.nLove Kenny, very personable and knowledgeable.nFor sometime I had been encouraged to stop by this establishment and am sooooo grateful that I did.