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Kay Jewelers

214 Towne Center Cir, Sanford, FL 32771, USA
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Detailed Information
Openning hours
  • Monday 11:30 AM – 6:30 PM
  • Tuesday 11:30 AM – 6:30 PM
  • Wednesday 11:30 AM – 6:30 PM
  • Thursday 11:30 AM – 6:30 PM
  • Friday 11:30 AM – 6:30 PM
  • Saturday 11:30 AM – 6:30 PM
  • Sunday 12:30 – 5:30 PM
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Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Kay Jewelers
Reviews
Carolyn Stewart (03/04/2021)
I have the diamond warranty on my wedding rings and the last two times the rude female employee ( her name starts with a C) treated me so badly I am going to go all the way to Altamonte from now on. Last time she totally ignored me until I spoke up and asked why she wasn't helping me and today she ignored what I told her and argued that I didn't purchase my rings there. She made me feel like I was doing something wrong when all I was doing was getting my rings checked out and cleaned for the warranty. So rude. She has no business working with people. And btw my rings were purchased at that particular Kay Jewelers. She doesn't know how to look up anything or do her job as she rudely said to me. If I could give an even lower number I would.
Charles Elbery (10/26/2020)
Kays was top notch for customer service. I don't usually leave reviews but I am so happy with my purchase. Carlos helped me update my wife's wedding ring with a much better quality of diamond than I originally planned on purchasing. Thank you for the knowledge.
Kara Duffy (04/07/2021)
I don’t even know why I’m doing 3 stars. They are no very helpful and terrible at following up on anything. Expect anything you need the store to do to be delayed.
Shawna McMillion (02/17/2021)
If I could give a zero, I would. Picked a repair up here and one of the small diamonds in my ring looked like it had been replaced with a lower quality. Ok... things happen. However, the manager told me I had to drive back to the original store (40 min away) if I wanted it fixed. Well, I did not... she sent it out after I was pretty direct. Now I have come back to pick up my ring, which they called about and said was ready, and the store isn't even open. The website says 630, its 435 and they have left for the day. They could have at least told us if they were closing before the scheduled time. I wasted time and money to come out here. Then when I called customer service, they don't know why they're closed either. Do not shop here. This company has gone down the drain.
Justin Martinez (12/08/2020)
Very unprofessional and ghetto. The Indian lady working was on a FaceTime call while I was asking for help and she proceeded to put the phone on the table in front of us (call still on) while she showed me a ring. Would not recommend to my worst enemy, won’t be spending money here EVER, let alone step foot into this place. Try the Orlando area, much better customer service and nicer area!
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